First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Warning; This is the worst Warranty Company. They have horrible customer service. They don't bank their product & you can't even review them on BBB. Things have gotten so Toxic that I've had to file a complaint with the Attorney General. Stay Far Away. (P.S. They treated my mom just as poorly with a different situation. She was so angry that she filed a complaint 1st. I really regret recommending them to her). I bought a Home Warranty Policy "Special Promo" to get an extra year free & $15 discount on my Service Fees. I was promised Cancellation at any time without any problems because I'm disabled & on a fixed income. When I called to file a Claim for a leak & cancel the remaining years, I was told the "Years" couldn't be separated, & I'd had have any amount paid for my "Claims" deducted from my refund. All Legal & Marketing Documents ONLY address! 1 Year Policies, therefore, if the Merchant failed to Excluded mine from this Rule under the " ""Special Promotion" I purchased, then they were in breach of their contract. My Credit Card Company agreed & refunded the monies, but weeks after the dispute was closed the Merchant's Lawyer sent a letter with an email sent thier Sales Manager emailed me with the contact info of a Plumber. Instead of completing due dilegence, they besmirched my character & lied saying I received "Services Rendered," which is 💯 false. My Venmo Recharged me, the Merchant chancelles the policy (yet to refund me), & now Venmo wants me to work with the Merchant eventhough they know I NEVER received the Services per the Attorney's letter. He LIED to my Credit Card Company & got them to Recharge my card. I called the merchant today & they can't even tell me if my policy is active. It's been a mess. Dealing with this on top of my father passing away last month has me at my breaking point. 9/13/23: Submitted a complaint to the State Attorney General, as the Company Cancelled my policy (4 years too soon) without issuing a refund. Waiting for the Attorney General's Office to get back to me, but they appear to devoid of fear of any Reprocucions despite who's inquiring. I'm concerned my Dispute will need to be resolved in court, as they have in essence stolen my money, & my Credit Card Company has been just as Useless. I would also advise people to steer clear of Venmo Credit Cards, as they have sided with the Merchant despite the clear & Blatant misconduct.

Don’t trust these scammers and don’t buy warranty from this company Scam company sending unlicensed technicians that don’t understand and speak English Absolutely horrible coverage - They give pennies when you spend thousands on policy purchase Absolutely horrendous customer service and Supervisor is too rude Instead of resolving the issues, they put our account on hold.

I recently had the misfortune of dealing with First Premier Home Warranty, and I cannot stress enough how much of a rip-off this company truly is. From start to finish, my experience with them has been nothing short of a nightmare. First and foremost, their customer service is abysmal. I had multiple issues with my appliances and systems at home, and whenever I tried to file a claim, I was met with unhelpful representatives who seemed disinterested and lacked any knowledge about the services they were supposed to provide. It felt like talking to a brick wall – frustrating and utterly pointless. But the worst part came when I decided that I had had enough of their incompetence and wanted to cancel my contract. Little did I know that the cancellation fee would be a staggering 60% of what I had paid for the policy! That's right, they were more than willing to take my hard-earned money for a service they never actually delivered, and when I wanted out, they still managed to squeeze even more money out of me. It's like being scammed twice – once when you buy the policy and again when you try to leave. It's clear that First Premier Home Warranty is more interested in making a quick buck than actually providing quality service. Their exorbitant cancellation fee speaks volumes about their intentions. I can't help but feel like I've been conned into a money-grabbing scheme, and I sincerely regret ever getting involved with this company. Save yourself the frustration, headache, and hard-earned cash – stay far away from First Premier Home Warranty. There are plenty of reputable and honest home warranty companies out there that actually care about their customers and provide the services they promise. Do not make the same mistake I did – this company is a rip-off, and you'll regret ever giving them your business.

First premier Home Warranty employs con people to cheat I fraud customers. Wow it is like in the New York Opera people are really good con actors. I am in New York state of mind.

My A/C unit quit working. First Premier allowed me to call my own technician. The technician said the compressor was bad due to "NORMAL WEAR AND TEAR." I was given two options: replace the compressor or replace the unit. First Premier denied the claim because I could not provide them with 36 months of maintenance. I bought the house 12 months prior and didn't have the maintenance records. I tried to reason with them - normal maintenance on an A/C unit wouldn't include maintenance of a compressor. I even asked them to meet me halfway with a buyout of the unit. They still denied the claim and refused to communicate with me. They sold me a useless bill of goods! DON'T USE THEM!!!!!!!

My refrigerator stopped cooling, First Premier Home Warranty (FPHW) sent a technician out and he said the compressor was bad. It would have to be replaced which would exceed the value of new refrigerator. FPHW denied my claim because they do not work on sealed systems and the compressor is part of a sealed system. Every refrigerator in the world works on a sealed system except my grandmothers old icebox that uses ice blocks. They state that they cover refrigerators and the vast majority of their failures are due to the compressor failure but not if it is part of a "sealed system" then why make the statement if only to mislead in the first. I admit I did not read the fine print in the contract, but when the major appliances listed includes "refrigerator" and all of them work on a "sealed system" one would expect this not to be a problem. Having talked to several other home warranty companies and not finding one that excludes the refrigerator for having a "sealed system".

This company has policies and practices in place that discriminate against people with disabilities. I am struggling with a hearing issue and multiple sales agents at First Premier refused to sell me a home warranty today because I can not physically speak with them on the phone. They emailed me with an offer which i accepted and then they refused to help me once I told them I cannot call and speak with them because of my disability. The first agent I emailed with just stopped responding. The second told me I can sign up online but the price will be substantially more ($47.99 a month instead of $35 a month for the same coverage) because it's not over the phone. I was having trouble with the website from the start and asked the agent for a direct link to sign up online 3 times throughout multiple back and fourth emails and he completely ignored every request but instead kept asking me to just email him my credit card info! I asked to be connected with someone who could help me if he couldn't and he ignored my request. I will be reporting this company to the BBB and ADA after I finish this review. If you can't speak on the phone to them you will get no service or more expensive service. This seems like a no brainer lawsuit. Ridiculously rude, discriminatory and unprofessional.

I purchased a 5-year home warranty contract on April 24th of 2021 and received an additional year free for $2,547.68. I had two claims within the first six months after we moved into our new home. Both were given cash in lieu, far below replacement value. (25% and 10% respectively) This was due to an undisclosed depreciation schedule. Appliances are believed to be original from 2007. It did not make sense to remain with a company that depreciates appliances when American Home Shield actually replaces the appliance with a new one, so I requested to cancel. I expected around $2,150 back, based on a monthly fee of around $35 a month. I was offered a meager $600! Not only did I lose the replacement value of my appliances of around $5,500, but I also lost $2,127 for having this “Home Warranty”! A one-year contract, which is longer than I actually used the service, would have cost $420 at the most. I also paid $80 in service call fees. I have reported this to the Office of the Attorney General for the State of New York for consumer fraud Case# 23-001 141-M1.