First Premier Home WarrantyReviews of firstpremierhomewarranty.com

I can never get in touch with them. I have been on hold for at least TWENTY MINUTES every time I call, only to have someone come onto the call and disconnect me. I have been trying to request reimbursement for repair expenses and have been unable to receive some form I need to sign to begin the reimbursement process even though I have been told four times that I would have it by the end of the day. I am so frustrated with them. The reason we had to do it this way is because my repairman could never get through to get an authorization number. I wish I had never heard of this company. Just try calling them!

I called on 9-15-26 to report a pipe that leads to my furnance was leaking. On 9-16-26 I was sent the name of a company called Sure Plumbing. I called them and was told they did not work for you!! I called back on 9-17-26 and spoke with JESSIE again, explained I needed another technician and she gave me the name of Pipe Pro. Called and spoke with Joshua, he asks me to send him a picture of what was leaking. He then told me I needed an HVAC technician. Called back on 9-18-26, spoke with NOAR, was told she would be sending out a person within 24 hours. Called back on by 9-21-26, spoke with CARMEN, she stated they were having trouble finding a technician in my area. She went on to say she would let me know something by the end of the day. Never heard back from her. I have called back twice, after speaking to CARMEN. I spoke to one very RUDE person who would not give me his name. He stated that it was being processed within 24-48 hours. I asked for a supervisor and was told there were no supervisor and hung up!!! I called again on received the same treatment,no name given, said I would receive an email within 24 hours. RUDE Called again this morning and was told I would have someone by the end of day, refused to give name. I have never encountered such rude customer service in my life. I have even sent a email to ISAAC EDWARDS, who convinced me you all were such a great company. Of course he hasn’t answered!!Before my purchasing the warranty, he couldn’t stop emailing me. I have also tried calling him??? My previous company cost more, but I never had these problems. As they say,”you get what you pay for”, I am sure half of these called were not recorded or if so I am the rude person. I hope someone understands my frustration and get me some help because since my original call I have noticed other water!!!!

Don’t do business with this company. They promised a paper contract which hasn’t been produced in 6 weeks, even with repeated requests. Very hard to contact. I want to cancel the contract, but they are refusing. If they won’t provide a paper contract that was promised what else will they not do that was promised

I tried phoning your company two weeks before I finally got someone to answer phone ( although I had one pickup and someone said a nasty remark and hung up).I cannot do business with a company like that . Therefore I am cancelling my contract . I needed help setting up the portal.

just days after signing up, i had questions no one returned my emails nor my many phone calls, i then left messages to cancel and refund my credit card no response! and never have spoken to a live person, i filed a complaint with my credit card company, i feel violated scammed! run from this company they are not real!

I have been assigned to three different technicians, #1 could not come to service my refrigerator until 9/30, #2 said he would call me later to get info and schedule, NOT, never heard from him again, I called #3 yesterday and he said he would have to get back to me after he had time to check his service requests and schedule. I have been waiting since 9/12 for service and am extremely displeased the lack of service!! I sent you 2 e-mails to you @ the address you indicated and they were both returned as not a valid address. I WANT THE $399.01, I PAID YOU FOR SERVICE I DID NOT RECEIVE. I HAD TO PURCHASE A NEW REFRIGERATOR AND YOU SHOULD REIMBURSE ME FOR THE COST. POLICY # FP-018413. STOP STALLING AND CORRECT YOUR CHEATING WAYS.

tried to call for help with a cancellation and could never get thru. continually hung up on wasted 1.5 hours of my time. Then i sent and email to cancel and never got a response.

Are you kidding?? I've already instructed my bank to not honor this initial payment from two days ago. I have not even received a contract - nor is it online. So, the only way I can cancel is through my bank. And, what I've read about other people trying to get refunds or payments for services is also unlike what I was told by the agent! I have, since opting to change my service to First Premier, - discovered that they lied to me. They have not been in business 30 years and their customer reviews are abysmal! I guess you pay for what you get Let me just add: I called last week and spoke with a customer service rep again, following a email to the young man who signed me up, indicating my wish to cancel. I was told I' d get a call back in 24 to 48 hours from your cancellation people. I did NOT! Its no wonder you have a bad reputation!