First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Be very careful. They told me they did not have a technician in my area and to use my own. When I did they are saying since they didn't send someone they are not paying. Very shady. If they say there is no technical available. Make sure to document via email. They will not respond to you via email so you must document it in your communication to them. Then immediately contact The better business bureau where they reside in New York bbb and put in a complaint. It will take a long time for a response so do this ASAP. Question to Trust Pilot, most of the higher reviews are not from customers of first Premier, but other businesses they have contacted. Is that allowed?

Worse company ever then I found out they got kicked out of Washington state operating illegally and bait and switch practices They are a scam at best They denied a claim about my dryer simple fix Do not waste your money on them

Filled a claim over 1month ago for drain stoppages Still not fixed Handyman said call a plumber thats what I called for anyway Handyman said he told them not to call him again I called back and left a message for someone to call me Still nothing Renter said the would call a plumber I’d better be reimbursed I may loose my renter and that’s 3k a month I guess I better call a lawyer Herb tipton 7035977736

First Premier Home Warranty. I put a claim in #8431 on July 1st 2024. They assigned the claim to DNG Appliances on July 3rd. They came out and diagnosed the problem and I needed a new temperature control. Dng had to get the ok from First Premier which they say they never got it. After trying to contact everyone and keep things going this has taken several weeks. DNG charged me a service fee of 65.00 and my insurance only would cover 60.00 but the manager said he would cover the 65.00 in addition The insurance company is only going to give me a check for 100.00 to cover the cost of the part. they sent me another email saying they going to send me a check for 160.00 not 165.00. I finally found out the labor was going to be 80.00 so I am going to be 20.00 dollars out of pocket. So not wanting to argue anymore I called DNG and told them what they had said so I said just order the part and I will pay you the 180.00. They we don't work with the customers. I called the insurance company and told them and they just we are sending you the check you can go anywhere you like. That just does not make any sense, they assigned the claim to DNG and said to call them and I did. How am I supposed to know I can go anywhere else and why would I want because he got the cost of the part and the insurance is going to pay for the part, if I call somebody they might pay more for the part and want more money. It all ended with me getting mad and upset. I read him line for line that his company told me to go there and he didn't care. He said I should ignore that letter and now the case is closed because I signed the letter. He asked me if I had anymore questions and I said yes and he said in a rude voice you mean you have another claim. I said I didn't say that. I said I had a question and would you handle cancelation of my account and he said and I said I needed a confirmation that it was closed I needed a date on it so they could prorate the money and he just said we don't do that. I've been around for a long time and I have had good companies and Bad ones. If I try to think about other bad companies, I have had a few over the years but this Company First Premier Home Warranty is at least 10 times worse than anything I have ever had in my Life!

First Premier is a horrible company. Don't be scammed into giving them a dime. They stole ALL our money, didn't pay out one single claim. Threatened us. INSIST THEY PROVIDE YOU THE REAL CONTRACT BEFORE YOU PAY THEM A DIME. Still suffering PTSD from our experience with First Premier.

One star is even too much for this company to have. their techs are not happy with them and 90% of the time they never show up and complain about them. which means you will end up with your own and you still pay this company for the policy. Customer reps are dude and just work hard to push you away with any excuse, and if you ask for a manager, good luck. it's always they are not here today. They don't even know the terms of the policy and will argue with you before even reading it. they take forever to respond and never follow up. You only pay them to have a policy that makes no difference to you.

On June 16th, 2024 a representative from this company engaged me in a conversation about a warranty for our home. Because I didn't move quickly in deciding the rep called me the "N" word.

This is a horrible company. I joined in Feb 2024. I paid over 4 months. Had them come out in April of 2024 and the plumber said I need to snake my septic line and that the water pressure was the cities fault. They said the would call the city which I do not think they did as there has not been anyone out to check. I finally got an email saying they would send a check for $201 for the repairs. I called them an asked them how they think that that would even pay for the call and repair. A guy said he would give me $300. At that point I said I wanted to cancel and they told me I could not do that. I had not even paid off the amount due yet. I let it go. Now this week end they gave me the $ amount in my checking account and it was short the service call which I paid. So now they have got $90 for a service call. I called today and asked to have my account closed and they said I would only get $100.00 back out of $1400 plus paid in . This is a rip off company, do no do business with them as they are not truthful.