First Premier Home WarrantyReviews of firstpremierhomewarranty.com

We have had this company taking our money for several months. We have been trying to get our freezer worked on, our first claim, for almost a month. They have scheduled people to come out with them being no shows. Calls to the company are met by apathetic noncaring, rude employees who block access when we ask to speak to supervisors. This is the worst company I think I have EVER done business with. Unprofessional, money grabbing, and provide less than acceptable service. My wife has been on the phone the last hour trying to get to talk to somebody about the technician who did not show this morning. DO NOT DO BUSINESS WITH THIS COMPANY‼️

Will Never Pay Out… I have tried and tried and tried to speak with someone over a couple of claims. Time passes so I chased again and they simply ignore you. They never pay out but will very quickly take your subscription!!!

They will cheat you and when they do immediately file a dispute with your credit card to collect the original premium to cover the bills they didn’t pay. These scheisters rely heavily on fake reviews BE CAREFUL

Buyer BEWARE - BEWARE – BEWARE! They are scammers! DO NOT use this company. You are setting yourself up for failure. My HVAC stopped working and I called and put in a claim. They emailed me, and it said for me to set an appointment with some HVAC company. I called that company, and the owner of that company said that he would never work for this home warranty company because they do not pay. I called again and they emailed another company. So I called them, and that number would not go though. I called them again and they told me to call a local HVAC company, and they would pay for it. I had a company come and check it out, and they said that the blower motor was not working from the unit inside the house. I had the HVAC company order the motor and paid for it. I emailed and called them about the paid invoice for the motor and their response was “we are going to review the info” and “we will get back to you in 24-48 hours” which never happens. You have to call them to find out want happened. Now First Premier Home Warranty is telling me that they will not pay for it. Their excuse is that they want 3 years of maintenance records.

STAY AWAY FROM THIS COMPANY AT ALL COST. If you did sign up with them, do the following. Sue them in your local court as they will not send a lawyer. THEN dispute the charges with your credit card company and send them a copy of the default judgement and they should refund any payments that you made to the company. I did this but I also discovered that they weren't licensed to do business in the state of virginia where I reside so that assisted with my dispute resolution with my American Express credit card account as well. If you have time, file a complaint here on Trust Pilot and the Better Business Bureau in Brooklyn, NY to lower their scores. Neither do anything for you to resolve your financial situation but it does serve to notify others who are thinking of doing business with them. My resolution took from April to August to resolve because I was learning along the way. If you follow what I've instructed you to do, it will work for you. Hopefully you paid with a credit card vs. a check. With a check payment, you have probably lost your funds.

The worst in the industry they cover nothing They don’t send a contract until after you sign up Then read it covers nothing their best policy does not cover anything The contractors are good but doesn’t matter they get nothing approved It is so close To A scam Have 14 properties For 16 years with HSA American home Shield they were bad enough switched to first premier and worst mistake I made can’t even cancel as there would be no refund they way they figure DO NOT PAY IN FULL GO MONTHLY THEN CANCEL ITS A SHAME AS I THOUHHT THEY LOOKED AND SOUNDED GOOD TERRIBLE

They cheat REAL bad. They only bought cheap aftermarket parts REFUSING to replace a 25 year old range. They REFUSED to pay the technician. They STIFFED ME with the cost of the appliance. I called and reported these FRAUDSTERS to my credit card company AND GOT A FULL REFUND.

I wish that I didn’t have to rate them 1-star because they deserve a fat zero!! This company is HORRIBLE. The lawsuit against them in California needs to add the east coast. It’s easy for them to take your money and when you need service First Premier gives you a claim number and tell you to call for whatever services you need!!! What the heck!! Their vendors never call or show and you end up having to call someone else. So why is this useless company still around to do absolutely NOTHING but take your money. It’s my goal to reach every reporting agency about this useless Trash company called First Premier home warranty. They said they will reimburse me for what I had to pay out of my pocket and I am still waiting. Don’t waste your time with this company!!! Unless you want to waste money and time. They need to be shut down. This is not a business, it’s a scamming business.