First Premier Home WarrantyReviews of firstpremierhomewarranty.com

First premier Warranty is a complete waste of money. They make it impossible to get a claim approved, and their customer service is awful.

Paid in FULL for a policy understanding that I could review the policy and cancel in 30 days if not satisfied....after sending a cancellation email AND a certified letter I have NOT received one penny of my $500.00.....NEVER PAY IN FULL...I was told their policy states that I had to wait 90 days for a refund...it's been 100 days and NOW I am told that it's been too long and the prorated refund would be $140.00....Every phone call goes to a call center and it is a TELEMARKETING SCAM! DO NOT go with this company....the salesmen are arrogant scammers!

Total scam. Agent convinced me to purchase 3 years, telling me that had the option to file claims online and that if I was unsatisfied for any reason, I would be able to cancel and be refunded at a prorated rate, with NO penalties. They refused to replace something broken without 3 years of service records (I've only lived in my house for 2, and was never informed of this requirement prior to making a claim). I put in a repair request over 6 weeks ago and their first contractor would not answer my calls and never called me, and the second contractor initially took my calls and then stopped. I looked into canceling, and was told I would have to pay penalties along with proration, amounting to nearly the entire fee I paid. They will lie and tell you anything to get your money. RUN FAR AWAY. They are currently being sued in Ohio for shady business practices, and have had actions taken against them in Oklahoma and Minnesota as well. Please look at the BBB website for more info.

I feel like my husband and I have been duped by this company. We paid them over $2k for 6 years of coverage. Which was a current offer they had going supposedly. Since our appliances were older, we thought why not. Terrible decision. I have made 3 claims so far. They sent a tech out, and he changed something on my dishwasher, but that did not fix the issue. I have been without a dishwasher for over 6 months. My claim for my over the stove microwave was initiated in October, they said they would not replace it, but instead will do a cash offer in lieu of replacement, and I sent back the signed letter on October 9th, today is December 10th, and the $179.00 check has yet to arrive. I can not find a replacement for under $225 by the way. I put initiated a claim for for my stove top burners on November 3rd, the tech they recommended put me off for a month, so I requested another tech. Last Wednesday we spoke, as of today, they have not sent him the necessary email for him to start the job. I have called them multiple times, and get the an apology, and they say the check is in the mail, etc etc. you can never speak to upper management. The salesman basically lied. This company has not delivered. The customer service is hit or miss. It is by far the worst company and experience I have had with a company in my 54 years. I am at my wits end.. they and the salesman got his $2300 sale.

I contacted Home Warranty with the company First Premier home warranty that I had a problem with the washing machine, they told me that my fee was $45.00 but they made me pay $100.00 and then they gave it to me back, nothing happened, then they told me that The machine had no composure and they were going to pay me for that and they didn't pay me either because the case was already closed, now they don't want to pay me any more for what I spent, I put another claim 11-30-2024 also they have not sent anyone to check the machine le comunique que tenia problema con la maquina de lavar, me dijo que mi fee era de $45.00 pero me hicieron pagar $100.00 y que luego me lo davan para atras, no sucedio nada, luego me dijieron que la maquina no tenia compostura y me hivan a pagar por eso y tampoco me pagaron que porque ya se avia cerrado el caso, ahora ya no me quieren parme lo que gaste, puse otro reclamo 11-30-2024 tambien no an mandado a nadie para revisar la maquina

I've been dealing with First Premier Home Warranty Company since December 2,2024 my furnace went out at first i thought they would be a great company not so,I have been given the run around and excuses, I live in Ohio and it get's powerfully cold. Today is December 6, 2024 I've been waiting all day for someone to call me back, they want to pay me $148.77 for a part that will cost me $771.00 this is not professional service at all. I gave them 1 star if I could have written the review without giving them anything I would. Please don't go with this company.

You deserve to be screwed over if you use this company, don't be an idiot and run away from these people!

The service is terrible and they reimburse their technicians so poorly that it's hard to get anyone to come out. I couldn't get help with anything I needed without threatening to cancel. Don't believe anything reps tell you because the story you hear will change based on whatever is most in their favor at the time. When I gave up trying to work with them and asked to cancel without backing down, they told me they wouldn't allow me to cancel. They said all I could do was wait a year and then try again to cancel at that time. It took filing a credit card dispute to get my money back. In the meantime, I filed complaints with my state's regulatory agencies. That brought attention to the fact that First Premier Home Warranty was illegally operating without a license in my state. There were already several states around the country suing them for fraudulent practices. Now my state is joining in. Do not use this company for any reason!