First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Please see BBB complaint below… stay away! We have worked with much better home warranty companies in the past We have been paying this company monthly for a home warranty to cover all major appliances. We purchased our home and the warranty two years ago, and the property was originally built in 2011. Recently, we filed a claim for our oven. A technician assessed the appliance and determined that it needed to be replaced, as it could not be repaired. In response to our claim, the company offered a “cash in lieu of repair” payout of only $75. In what part of the country in 2025 can an oven be replaced for $75? Initially, I assumed this was a mistake, so I contacted customer service and spoke with a supervisor. However, I was informed that this is indeed their policy. I am demanding a full refund for the premiums we have paid, as the company is not providing the coverage it advertises. Furthermore, when I requested to cancel our policy, I was told that we could not do so unless we signed a form accepting the $75 payout. We are not accepting this offer, as it does nothing to resolve the issue. This company is running a deceptive business, collecting monthly payments with no intention of covering legitimate repairs or replacements. There are far better home warranty providers available, and I urge consumers to stay away and beware of their practices.

I gave first premier one star because I had two to write a review. Everything that I’ve done for them I have I have not gotten paid in two of the customers that I worked for. They didn’t even get their money from them neither to help after they paid their warranties in three years in advance. This is a scam a big scam first premier premier in anything to help of your clients or your contractors any contractor read this thinking about doing work for first premier walk away save your time. Save your money and save the stress.

This is by far the worst company I have ever been privilege to have to work with. I have had a case with the BBB for almost 10 months while these guys do the run around. This is all over a simple pipeline under my house, that I was told would be approved to fix. When the plumber came to the house the companies under writer stated that they would only cover a snake. I ended up paying almost 300 dollars for a quick fix. This company is a scam.

Total scam! Beware! This company is a fraud company. I have a claim from 23rd November, 2024, still did not get the cash offer i signed to accept. Basically, it pays back very little money of the actual repair cost if you are lucky. That also you have to wait months and months. Instead you can shop your repair options or may be purchasing the whole appliance would be better option. This company made me suffer everyway. So created the claim for refrigerator issue on 23rd Nov 2024. Now the repair man came the one they selected. I was supposed to pay copay of $45 as per VIP program I enrolled on for $2500 paid upfront. But now this company asked me to pay $85 copay. Okay, paid that. Now repair man game an estimate of $488 to fix the refrigerator. Contacted First Premier Home Warranty many times but finally on 9th Dec 2024, they sent me a cash in lie of claim form which is the only option they gave me that also for $220 which I am still waiting to get in the mid Feb 2025.

The sales person described the warranty that I would have $15000 to spend anyway needed when there is a problem. I asked specifically about a few problems that could happen like a hot water heater going out. I was told the $15k would cover . I asked about freon for ac and again 100% the $15k covers....but when asked to see the policy I was told I would get a copy with first payment made. Well on January 21 they took the money out of my account and I received a copy in my email. Well, what did I read? A $500 cap on a hot water heater, which is no is nowhere close of what is needed. Then on freon they cover $10 a pound! Freon can cost up to $50 a pound! But that $15k coverage is a total lie. That very day i requested a refund and cancellation. They r refusing saying I need to pay a cancellation fee! To date they still haven't acknowledged my cancellation without their fee!. There r laws of 3 day right of decision. But this company just want to take u for money. They even threatened to put a lien on my house!! STAY AWAY!!!!! DECEPTIVE PRACTICES......SCAMMERS!!!!

This is a scam company if you call them a company. Do not believe the five stars rates read them there all the same with the same word structure. I purchased a contract and I need a repair, it took them 2 months to get a appliance guy the kept sending plumbers. Then wouldn't repair my stove sent me 75 dollars 2 months later. I called and tried to talk to them this guy told me 75 IS ALL YOU GET YOUE SHIT IS GARBAGE TAKE IT TO THE DUMP there fraudulent. Rude and incompetent..... BEWARE and I filed a with the bbb, they said they don't care bbb won't do anything..

Absolutely horrible customer service. I had my HVAC heart pump go out. They tried to get a plumber out. I ended up passing out of pocket to another company to fix it. When trying to get a response on submitting my invoice for reimbursement, it has been 3 days and I'm still fighting to get a simple document do i can sign it and send it back for them to reimburse me. Horrific service.

Do not believe these reviews this is a scam! I purchased a Platinum plan to cover my beautiful double ovens. Mr. Albert Sayegh the owner of this from Brooklyn, NY, is now trying to offer me 100.00, to close my claim he is a real thief and I don't think Mr. ALBERT SAYETH OF BROOKLYN NEW YORK REALLY THINKS I AM GOING TO TAKE 100.00 TO CLOSE MY ACCOUT ON MY BEAUTIFUL STAINLESS STEET DOUBLE OVEN