First Premier Home WarrantyFirst Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.Call us today to hear more about our Discounts and Promotions!
First Premier Home Warranty (firstpremierhomewarranty.com) has 474 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Russell
Been waiting since November 18 for a company to fix my microwave, on the 3rd call to first premier they finally change me to another company still waiting for a repair. The last time I called I got the rudest male. When I aske to talk with a supervisor he told me he was the supervisor and I then asked to talk with his boss he said I am the boss and there was no one above him, he wouldn't transfer me. Today is Dec 9 and I am still waiting.
Ron H.
Have 2 policies—-one for home and one for pool. Trying to cancel and get refund. When I call them to explain the amount of refund, they fail to explain how they arrived at their refund calculations. This Company is being sued by the Ohio AG, for the same things they are doing to me. AT ALL COSTS, STAY AWAY FROM THIS COMPANY.
Truelive
The total process was frustrating and time consuming. Incurred substantial out of pocket expenses and had to constantly contact CSR personnel to get updates on service with extremely long wait time to speak to someone. Was also hung up on with the CSR personnel and had to redial the contact. When service was finally rendered with a contractor sent the bill not paid by the warranty company but was quicky sent a buy out price that would be paid to me and not the contractor sent by them which was extremely low. I had to pay the entire bill plus the deductible out of pocket to the contractor. The total process of using this company's service has been nothing but a rip off process that feed off the customers finances while paying out as little as possible if any for services or claims you request that they take care of based on your recurring monthly payments and services fees.
