First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Absolutely horrible experience!!! I've been paying them for 4 years and never needed them. Then our water heater started leaking and when we called them it took FOREVER for someone to answer, IF someone would answer at all. They hung up on me when I started asking questions. I asked to speak with a manager and they gave me the infamous line "they're not available" and put me on the call back list and of course I never got a call back as of yet. RUN!!!

This company should be out of business bad customer service, it's like they don't know what they are doing. My A/C broke down on 100 degrees I called them for a technician they told me they didn't have technician available, told me I can called my own technician & sent them the invoice I did they never responded nor reimburse me. They are crooked, rude, poor customer service. QThey sent a technician number to call, when I contacted him, he said he doesn't have no business with this company they don't pay him. I had bad experience with them. Stay away from them. If they have zero I will a give them zero star.

Mom has this warranty and its apparently junk, she has called and called asking for her furnace to be looked out and here 3 mos later still nobody. Be winter and probably freeze with no heat. Dont recommend at all.

Absolutely do not recommend this company! My mother has been waiting for a refund for over 6 months. they keep saying its in the mail or just hang up on her. We now have to take them to court. absolute scam of a company to take advantage of an elderly person! I attempted to email the company as requested and the email failed to send to the address given.

Absolute terrible service lie mislead waiting over 4 months for a check for $175.

I put in a claim 9/22, but have not received any response still 10/2 so I called. The lady told me they sent me an email. I have not received any emails regarding my claim. She gave me a techs phone number. I called they said they do not work with your company that I need to call and see if they will reimburse me. I called and have sat on hold for 25 and 45 minuets and then been hung up on. I would like a call back and some information on how I am suppose to go about getting services. I paid full price for the warranty up front. I should not have to work this hard to get a service I paid for.

First Premier Home Warranty is, without question, the most useless, dishonest, and infuriating company I’ve ever dealt with. Every interaction with them feels like a trap designed to waste your time, drain your patience, and leave you with absolutely nothing. I’ve spent hours on hold, multiple times, listening to their terrible automated system while they pretend to have “high call volume.” The truth is simple: they don’t care. They don’t care about customers, they don’t care about service, and they definitely don’t care about honoring their own contracts. When they finally bother to respond, they send incompetent, unreliable technicians who either never show up or provide laughably bad service. It’s almost impressive how consistently terrible their referrals are. Trying to cancel the service? Good luck. They ignore every email, every request, every attempt to communicate. It’s like shouting into a void. They make cancellation intentionally difficult, hoping you’ll give up so they can keep charging you for a service they never provide. This company operates with zero professionalism, zero accountability, and zero respect for customers. They waste your time, deny your claims, dodge responsibility, and disappear when you need them most. First Premier Home Warranty is a complete scam disguised as a “service.” Save yourself the frustration, the wasted hours, and the financial loss. Stay far away.

Worst home warranty company. They do not have a good record with local companies and have to get companies outside local area. They lie about what repairman wrote in report in order to deny claim. They did not follow their own policy that request for cancellation has to be in writing and just cancelled policy and refused refund. They are not clear on the terms and conditions of their cancellation policy. If they happen to actually honor a claim and fix an issue and you try to cancel you will have to pay for that claim. DO NOT DO BUSINESS WITH THEM. I am advising every realtor I know not to refer homeowners to them.