First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Absolutely atrocious experience with this company. From the beginning, I dealt with rude and uncaring agents who lied to me incessantly. My claim check for my first and only claim was three months late. I had to fight tooth and nail to finally get it. As soon as it arrived, I immediately cancelled my policy because I could not stand this company any longer. Once again, my refund check was a month late and I doubt I would have received it at all if I didn’t call constantly and remain on their case. One particular agent, Teffma, was exceptionally rude and condescending. He flat out told me during one of our phone calls that he would make sure I didn’t get my refund check. I hope I can convince at least one person to not buy a policy with this company. It disappoints when a company takes advantage of its customers the way this company did. I tried to complain numerous times but no one returned my calls or emails.

I can not get through to your company. If I don’t hear back from someone today at 847-727-5744 I will cancel and dispute the charges with my credit card company. Art Mazzone

If I were to give them a negative score, I would give them -100. As soon as they took the premium, they vanished. Now, I need to repair my cooktop, which requires $400. They are saying, 'Take this $172, we can support this much and get it done.' How rude that is!

Terrible responses. No paid claims. No problem solving! SCAM

I paid for 6 year plan in 2024. My first claim on 03/07/26 was for an internal leak in my tankless hot water heater. I received an email with the contractor’s information, but after calling him he stated that he ceased doing business with them because of below market payments. I called again and the next contractor said that he wasn’t contacted by FPHW. I’ve made numerous calls and was promised a contractor would definitely contact me; no contact or hot water in six days. I’m beginning to believe that I was scammed. I wouldn’t advise any one to use their services, just read the service reviews!

First Premier is hard to reach for a claim. I spent hours holding over a two day period and never talked to anyone, My call was automatically disconnected. Previously set up an appointment for another poroblem and service person never showed up and does not answer my calls. This outfit is a complete bust.

Refuses to pay out anything on a Hvac unit they insured.

I bought the policy from First Premier and pay upfront and now my AC unit need repairing and they are not receiving calls, after one hour or 45 minutes they receive call and disconnect by their end. They don’t want to facilitate the customer, they ROB the customer, this company absolute 100% SCAMMERS company. They playing with customers.