Fig
Worst experience
1This was the worst experience with this company. I've bought many items from them before and this last transaction was horrible. I ordered a custom vest and called within the time frame to cancel due to the time frame being way too long! They told me they were going to send the request to the manufacture to cancel before production started. Well that didn't happen! They proceeded with the order instead. I called a second time and said they were going to cancel it, but didn't. Third, fourth, and fifth time calling, customer service didn't want to help my situation and said they are going to expedite my order to get it quicker. Which it didn't. And the vest they sent was the wrong one! After the sixth call with horrible customer service they said my vest was finally on its way. They lost a customer. The vest isn't quality either.
Response from First Manufacturing CoSep 17, 2026
We sincerely apologize for the frustrating experience you had with this order. This is certainly not the level of service we aim to provide, especially to a returning customer. We understand your concerns regarding the cancellation, communication, and the item you received. We have already reached out to you directly to try to address the situation and find a resolution, but unfortunately, we have not received a response. We would still appreciate the opportunity to make things right. Please feel free to contact us directly so we can look into the matter and assist you further.