First Manufacturing CoReviews of firstmfg.com

BUYERS BEWARE!! Find another place to spend your hard earned money. I paid to ship back my jacket that was the wrong size on January 27th, they received the item on Jan 30th. Today is Feb 18th and I have not received my exchange item. When I tried reaching customer support the many times you will get voicemail and when finally you speak to someone you will get a run-around that they have escalated your issue. I am still out of my money and my jacket I purchased.

I am writing to share my recent experience shopping with First Manufacturing Co., and unfortunately, it has been far from satisfactory. I must say, it was one of the most disappointing shopping experiences I have had in a long time. The quality of the products I received did not meet expectations, and I am quite frustrated with the overall service. The clothing, while advertised as high-quality, felt cheaply made and lacked durability. Additionally, despite claims of lightweight fabric being ideal for hot climates, it felt uncomfortable and impractical for the weather here in Mexico. The shipping and delivery process was another issue. Not only was the shipping time significantly longer than expected, but the package also arrived in poor condition. The delays and lack of proper handling made the experience frustrating. Furthermore, I want to address the lackluster customer support. Instead of being helpful, the team was unresponsive and indifferent, failing to assist me with my concerns. To make matters worse, the handling of the tax deduction for non-US residents was unclear, causing unnecessary complications. Overall, I am extremely dissatisfied with my shopping experience with First Manufacturing Co. and would not recommend them to others. This was an unfortunate and frustrating experience, and I sincerely hope the company takes steps to improve its service.

If you’re thinking about buying any product from this company, think once, twice, three, four, five times, or even more if possible. First Manufacturer is a company that produces apparel and gear for motorcyclists, but they have no commitment to their customers. Besides taking way too long, if you order something custom-made—something that will take at least two months for delivery—you’ll have trouble contacting them, the company won’t produce the material correctly, they deliver it wrong, and replacing it is a complete headache. I’ve been dealing with this issue for about fifteen days or more to get it resolved, and the company still says it will take another two weeks to prepare the product, not to mention they don’t even guarantee that timeframe. So, think twice or three times. I do not recommend First Manufacturer under any circumstances, and I will make sure as many people as possible know about this.

This company took 500 bucks from me. I received nothing, no refund and no response from customer service. If you need moto gear then find an outfitter with a good reputation. This companies reputation is tanking. The bad reviews are growing.

I ordered a vest (4th vest from First MFG), and immediately after the order, I contacted CS to change the size; they confirmed that it could be taken care of. 2 days go by, and I see no changes to my order and no email confirmation of the changes to my order. Just as I thought, they shipped out the incorrect vest and have not responded to one of my emails after I made the order change request. I cant get a hold of anyone on the phone either.

On 6 Dec 2024, I purchased 3 leather vests online from First Mfg’s web store to be used as Christmas presents. First Mfg claimed my order would arrive on 14 Dec 2024. On 10 Dec 2024, First Mfg gave me a UPS tracking number that [as of 3 Jan 2025] still says it has not been received by the carrier. I received an email from First Mfg on 14 Dec 2024 reassuring me not to worry, it’s the carrier’s fault for not properly scanning the outgoing shipment, and that I would still receive the items soon. Between 14 and 28 Dec 2024, I contacted First Mfg customer service department three times: via phone call, online chat via their website, and finally by email, demanding to escalate the issue to upper management. On the phone call, they said the order was not yet sent due to one item being backordered, despite the website claiming there was current inventory at time of order (so they lied about the carrier being at fault). They also claimed they would refund my expedited shipping fee, and mail the non-backordered items immediately. This was another lie. When I contacted them via online chat on 21 Dec 2024, they apologized that they hadn’t followed through, and again promised a refund of expedited shipping fee and immediate fulfillment of non-backordered items. This time, I asked for them to send me email confirmation of our chat discussion resolutions, which they emailed to me on 21 Dec 2024. Despite the email confirmation, this promise also went unfulfilled. Lastly, on 28 Dec 2024, I emailed both customer service and the agent who previously emailed me on 21 Dec, and demanded escalation and resolution. As of 3 Jan 2025, my email has still been completely ignored. I am out nearly $300 USD, with zero accountability from First Mfg. This behavior is unbecoming of a U.S.-based company, and, as a U.S. Army combat-disabled veteran, I am appalled that this company touts their alleged veteran-owned status while treating veteran consumers in such a manner. First Mfg should be ashamed of themselves. 07/13/2026 UPDATE: My original review (above) was posted on 01/03/2025. It took a year and a half for First Mfg to respond to my review with even more lies. I am posting their response below, in case they try to change it later: "We sincerely apologize for the delayed response and for the frustration you experienced with your order. We did attempt to reach out via email to assist with resolving this matter. Based on our records, the delay was related to an issue on the carrier’s end. We completely understand your concerns, and you are right that it took much longer than expected; however, we’re glad to see that the issue was ultimately resolved. If you are still experiencing any concerns, we would appreciate the opportunity to assist further. Please feel free to reach out to us at orders[at]firstmfg.com, and we’ll be happy to help." First lie: "We did attempt to reach out via email to assist with resolving this matter." False/intentionally misleading. I called and emailed multiple times before getting a response that blamed the carrier, which I confirmed to be false. Second lie: "Based on our records, the delay was related to an issue on the carrier’s end." False. UPS confirmed that although First Mfg had created a label with a tracking number, after 4 weeks, UPS still had not received any shipment from them, despite First Mfg lying to me that it had been shipped. Third Lie: "...you are right that it took much longer than expected; however, we’re glad to see that the issue was ultimately resolved." Intentionally misleading. It was ultimately resolved when I did a chargeback on my credit card, not because First Mfg did anything to resolve it. Fourth lie: "Please feel free to reach out to us at orders[at]firstmfg.com, and we’ll be happy to help." Dubious at best. I contacted this email repeatedly around the time of the incident and prior to posting my first review. I was completely ignored. I tried to give them a chance to fix it before going public, but they forced my hand. It's curious that First Mfg would now choose to address this complaint after being silent for such a long time. It's unfortunate that they chose to reply with more lies and deceit. I'm just glad I was able to recover my money, thanks to my credit card company performing a chargeback.

Scam company. Ordered a jacket from them and then they called to say i would receive in 2 weeks. Never received the jacket. Even worse, my order says canceled on their site. Filed a complaint with my CC company for refund. DO NOT BUY from them.

Don’t waste your time or money. Took 6 weeks to get here . When it did arrive the order was wrong . Had to ship it back and wait ANOTHER month+ to get the new one . Horrible customer service also. Would not recommend.