First FenceReviews of firstfencecompany.com

Very poor... Personally i will be buying my fencing, barriers etc elsewhere from now on, i am having to pay twice for there staffs mistakes, always check your materials before the delivery driver disappears into the sun set as they will not except responsibility afterwards...Two words... Dis Grace.....

We have tried to pick up the items ourselves as we did before but the size was different this time. My husband asked for the fence to be brought out and at that moment a member of staff felt deeply offended. We went back to the office asking for delivery, we have been presented with two options: £105 & £165 delivery charge. We have decided to take out a £105 delivery charge but for some reason we have been charged £165. I have decided to leave it like that so as not to cause any inconvenience and I booked a delivery date on 5th of January. In the meantime while I was there the lady manager asked the counter, using a strong upset tone, to charge me a further £20 for taking the goods out of the warehouse. I said that I already paid this, then the counter and the manager (both) checked the invoice straight away to make sure I was telling the truth. I felt like everyone it's trying to rip me off. Some kind of revenge because my husband dared to ask for the fence to be taken out of the warehouse, a service that we HAVE PAID FOR (£20). Nevertheless, when we received an incomplete order last wednesday . The post mix cement has not been delivered. I didn't even think that after paying a fat delivery charge and having to deal with the perfect staff that knows everything we will receive an incomplete order. On Saturday morning we had the workers in ( cost us £600), and the cement was nowhere to be found. I called customer service at 9am requesting clarification. The gentleman kindly assured me that he will reach the manager and he'll call straight back. Never did. In a normal world a customer needs to be taken care of. Especially when they are spending a great deal of money. They are growing your business. I'm very disappointed. No refund received yet even for the stuff we have not received

Absolutely ridiculous service. I’ve paid £133 extra for delivery today and it hasn’t arrived. Called the office and been strung along for nearly 3 hours with the same reply “I’ll log it as urgent and get someone to call you back” yet no calls back and it’s nearly 4pm. Asked the girl when they will call me back and if my delivery is going to arrive and she repeats “I’ll log it as urgent and get someone to call you back”

Absolutely shocking non-existent customer service. Scammed me out of my deposit and kept money back for offloading/onloading despite the fact it was agreed that it was included in the price. Also massively overpriced. Do not use this company!

Very poor service. Waited 2 months to get order delivered & was guaranteed delivery twice, before it arrived. When it did arrive, the finish is poor (metal wire twisted around product in multiple locations & powder coated over, rough finish to powder coat & transport marks which have gone through the finish to the metal). Raised a complaint 2 weeks ago & received much of the same, promises of calls & delay tactics.

Placed order and paid in full, on day of delivery received phone call to to say some items were out of stock but we would receive missing items with 2 to 3 days. several emails and phone calls later after over 2 weeks of waiting and little to no response, we are now being told according to their system all items were sent and if we want the missing items we must pay again. AVOID AT ALL COST. LOOKING AT OTHER REVIEWS IT HAPPENS ON A REGULAR BASIS.

Avoid this company at all costs, made us some custom gates that did not even fit the posts they made for us! Then offered no solution, commutation was none! Reported to trading standards and case opened. Cowboys.

We placed an order and paid for it after being assured everything was in stock , a week later after 2 emails to say our goods will be delivered the following day still a no show, we eventually get the wrong order 2 weeks after the order is paid for , a further 3 days later we get some of our order, every time we phone the customer services they apologise but don't give any useful answers . The gates were manufactured wrong and took another week to rectify 2 failed deliveries again , it has been nothing but a bad experience with no customer services to speak of ,grab the money and string the customer along . An absolute shambles of a company and no management will accept responsibility ,will definately not be using them in the future