FirstEnrollReviews of firstenroll.com

1.169 reviews
Administration & Services
101 Crawfords Corner Rd, Suite #4233, Holmdel, New Jersey

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FirstEnroll

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About FirstEnroll

FirstEnroll is a licensed, Third-Party Administrator for billing, the collection, and the remitting of insurance premiums. We are not a marketing company, nor an insurance agency and we do not solicit or sell insurance or any other product. We simply provide administrative services to insurance carriers and an enrollment platform and support services to licensed agencies.

FirstEnroll (firstenroll.com) has 69 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.

Also known as: firstenroll.com
Website: firstenroll.com
Category: Administration & Services
Location: Holmdel, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Mrs. R.

Jan 30, 2025

SCAM

$780 SCAM! I called the Market Place to get health ins. For my daughter at the end of March 2024. Two weeks later she enrolled in health insurance through the state of Oregon. I gave her the phone number they provided at the time of sign up to cancel the health insurance. She called on April 18th at 4:30. The call lasted 6 min. from her phone ending in 5317. Information provided by Dennis , representative from the Market Place. I went to check my Discover card balance at the beginning of January to find that the health ins. money was still being taken out of my card. I called member services on the 16th of January an was told the policy was still active an had not been cancelled an no record of any phone call cancelling it. I had my daughter conference call member services with me. We made sure that it was cancelled right then. We was told they were emails sent out to me, which I never received. I had her send an email while we were on the phone. I did not receive it. My daughter gave them her email address an sent something to her with a CC send to me. We both got that one. I spoke to a supervisor named Shaun. I explained the situation. He said that they had proof that the emails were sent to my daughter with member cards an other info from March until the day it was cancelled. That is impossible, they did not have her email address until the 16th of January. I never received an email until after the 16th of January. Her nor I ever received any type of member info not even through regular mail. Absolutely no contact. I have called an talked to Shaun several times. He refuses to cooperate in any way. He is a very manipulative type an has a superiority complex. He said he would welcome to talk with anyone an prove he is right. XXX-XXX-XXXX. He said he would check into the other companies involved an never did. All I know is she made the call to cancel an it was never cancelled. I advised him that i would be contacting my credit card company an would be leaving reviews on here an Yelp. He then raised his voice at me an told me i was being "silly, this whole thing is just silly". Shaun refused to let me talk to anyone else about the issue an said his direct supervisor was the CEO an he would not want to talk to me. DONT USE THESE PEOPLE. ALL THEY WANT IS MONEY AN WILL NOT HELP YOU Thanks

Response from FirstEnrollFeb 3, 2025

FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.

About FirstEnroll

FirstEnroll (firstenroll.com) has 69 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.

Also known as: firstenroll.com
Website: firstenroll.com
Category: Administration & Services
Location: Holmdel, New Jersey
Listed on Five Star Index: 2026