Bill
The move from Hell
They were late picking us up by 2 hours. The original price was around $3744, they wanted another $4,230 to load it and when they did finally deliver it another $2,815 was due. Neither of which I was told about in advance. Legs on several tables and antique devices were broken and repaired before it even got to the delivery point. One chair was lost never seen. Leather couches had scratches on them. The one contract helper they hired was paid $50 and moved over 80% of the load. He told me that he was told it was a small load. Our furniture was in a warehouse for nearly 3 weeks. The broker indicated that it was 1 to 8 days for less than 500 miles, it was closer to 19 days for 300 miles. I've made many moves in my life having been in the military for 20 years, this was by far the worst move I have ever experienced including a move overseas.
Response from First class moversJul 3, 2025
We appreciate your feedback and the opportunity to respond to your concerns. First, we would like to correct some inaccurate information stated in your review. The original estimate, which you signed and agreed to prior to pickup, was $8,565.47. The amount of $3,741.52 was a deposit, not the total price for your move. The two additional payments you referenced were not unexpected charges — they were standard portions of the remaining balance due at pickup and delivery, as outlined in the agreement and again confirmed at pickup with your signature. Regarding your delivery timeline, pickup occurred on June 6, and your first available delivery day was June 8. Delivery was completed on June 18, which is the 8th business day — well within the estimated timeframe provided. The entire move was completed in 12 calendar days, not 19. Our estimates are always calculated in business days starting from the first available day. While we do our best to arrive on time, we acknowledge that the crew arrived approximately two hours later than the estimated window, and we apologize for any inconvenience that may have caused. However, as is also stated in the agreement, pickup and delivery times are not guaranteed due to the nature of long-distance logistics. In terms of item condition, basic valuation coverage for lost or damaged items is included with every move, and clients may file a claim at any time up to 9 months from the date of delivery. As of the time of this response, we have not received any damage report from you. We encourage you to do so if any items were lost or damaged during the move so that we can investigate and process the matter appropriately. A link with instructions to file a claim has been sent to you via email. We also want to clarify that your shipment was not sitting in a warehouse for three weeks. After pickup, it was queued for delivery and dispatched on the first available truck scheduled to deliver on or after your available date. This process — which prioritizes careful planning and routing for long-distance moves — was included in the timeframe provided. We regret that your experience did not meet your expectations. However, the services rendered, timeline, and payment structure were consistent with the agreement you reviewed and signed. We are always happy to help resolve concerns when they are brought to us directly and encourage any further communication through our claims or customer service channels. To anyone reading this who is planning a long distance move- Please do your research and read your agreement before entering into a contract. Understanding how the long distance transportation of household goods works and what you're agreeing to is critical and will make the process much smoother for all involved. The FMCSA consumer handbook and "Ready to Move" brochure are excellent resources. Both are linked in our estimate and can be found on the FMCSA website.