First Citizens BankReviews of firstcitizens.com

Avoid the headache by steering clear of this particular bank. FCB proves to be quite challenging to navigate. Its excessive self-regulation only serves to complicate otherwise straightforward transactions. Furthermore, their fees are unreasonably high without clear justification. Navigating FCB's web interface is a cumbersome task due to its complexity. With numerous alternative banks available, why subject yourself to unnecessary challenges unless you enjoy the ordeal?

What a scam you deposit cash in the ATM because you need to pay a bill and they hold your money won't be doing this ever again!!!

I would not recommend this bank to any contractor's, I opened a personal account to see how they operate before changing from bank of America to them with my business account.Well deposit a check that is from first citizens Bank client to my account takes 2days or longer bank of America I deposit before 9pm it's in account in morning I couldn't imagine how long it would take first citizens to clear a check from another bank if you're a contractor getting up front money you'll be screwed guess I will keep my account with bank of America!!! Also first citizens online banking app worst app I've ever come across!!

I was a banker for 32 years and have to say this is the WORST experience I have ever received. They held my wire for over 6 weeks. Granted it was my error that my paperwork was incorrect on my account ( that they didn’t notice or care about for 2 years…) however they chose to hold my funds rather than just returning it to the sending bank. Would not return phone calls or release my money. I came on here to give a review a low and behold… 2 and 3 star reviews (which is GENEROUS). They treat their own employees like garbage and couldn’t care less about customers or customer service. Disgusting 🤮 service and worse customer experience! I gave them one star because I wasn’t able to give them negative stars… There are so many institutions to choose from… why bother choosing them 🤯🤬

Just scammer. Sends scam solicitation emails.

I started working with this bank because they sold me on the idea of a large bank with a small bank feel. Customer relations were the priority. That has definitely changed. The personal banker position has been a revolving door in the last few years and the upper echelon don't really seem to care about their clientele like they used to. I recently set up my credit card to autopay the minimum payment through their online system. Fast forward 6 months and my card is cancelled. I'm told that the autopay that I set up online is only temporary. I'm behind on my payments so they cancelled my card. Nowhere on the website does it say the autopay is temporary and it's just such an absurd way to set that up. I requested that they reinstate my card and I would bring it current and set up a permanent autopay directly with someone in the bank. They refused and offered me a card with a worse APR and a fifth of the credit line that I had. Ridiculous. On the heels of this, they also cancelled my line of credit when it was time to renew it stating that I didn't pay it down fast enough. Of course, nothing in their paperwork states that I needed to do so and my personal banker at the time didn't explain this either. I asked them to reconsider and told them I would make every effort to pay it down faster and was denied. I'm in the process of closing out all my accounts and I will never work with this bank ever again. I don't recommend that anyone do business with this bank.

I have received two (2) text messages from First Citizens Bank. On 5/24/23 a text message about they noticed unusual activity on my account. On 6/14/23 a text asking if a transaction was scheduled for $973.41on 6/13/23. I do not have and never had an account with First Citizens Bank.

I was given a preapproval letter for a mortgage. When it came time to close they could not figure out why my DTI was too high. It took them 7 days to figure out that they had placed 2 car loans on my application while I only had 1. They delayed my closing date twice, I will have to pay thousands for an Airbnb while I wait for the pushed closing date, and they refuse to provide compensation for their mistake. This is absolutely unacceptable and immoral for a company of this size to not pony up for a mistake they had made.