First Citizens BankReviews of firstcitizens.com

I've never seen a bench before that has different speeds to make a zelle. You just have to guess what speed they will use to make your zelle fast or standard as they call it, which can take 1 to 3 business days to reach the destination account. Apart from terrible customer service. Seriously if you don't want to have a hard time and delay your payments, I recommend staying away from this bank. I think it may be among the worst there can be

Do not get loans from First Citizen bank. You will pay endless fees, you will be charged automatically for forced insurance, and it’s a complete nightmare trying to prove to them you have insurance, I’ve sent them my Dec page 5 times now, every time they found something to deny it. Will be writing a letter to trumps administration to look into FCB and shut them down. They screw people over and get away with it.

I have been with this bank for 15 years and until recently have never had a problem. Now, they have screwed my money up so bad that THEY don't know what I've got in there. Also, Lisa from the Stuart, FL branch was so condescending it was sickening, plus she refused to let me speak to a manager. What a piece of garbage she was being to me, they screw up my account and I'm responsible???? BEWARE THEY RUN OFF OF AN ALGORITHM THAT STEALS YOUR MONEY!!!

They are the most dishonest bank . Terrible service . They misrepresent everything to you and waste your time and change every aspect with you . We ve gone through a refinancing and every aspect of what was promised was changed and they killed time so that it gets close to the due date .

The absolute WORST customer service ever! There’s been several instances where either inside or through drive thru, there is NO ONE attending the teller line. Several minutes need to past by before someone finally decides to come out. The service is absolutely terrible and extremely slow. DO NOT RECOMMEND this bank whatsoever!!

We had a business checking account with First Citizens in Taylorsville, NC. I was having problems logging in and it would not allow me to reset my login password. I called their support number gave them all the requested info to prove that I was the customer and they told me I had to go to the bank and take my ID to reset my password for online banking. I went to the bank and closed my account. They didn't even care - not surprised. This is the second time I have tried doing business with them and their customer service is lacking.

What once was a good bank has turned to crap!!! Paid off a loan…overpaid bc that’s the info attorney that was given by bank. Called to find out where my refund is bc it’s been 16 days!!! Was informed well we hold the funds for 10 business days so it will be mailed after that times has lapsed. WHY…told that’s the bank policy no good reason except they get to keep everyone’s money for 10 plus days! Complete BS! If I owed them they would charge interest daily! Ridiculous! I actually give them a zero!

Applied for a loan at FCB to refinance our home, Went through all the procedures gathering all the required information. When it comes to finalize for closing, the loan officer says she made a mistake on the amount she could loan us. Was nowhere near what we had applied for. Spent money for appraisal, inspections all for nothing. I would not recommend this Bank for anything. Very unprofessional.