Dee B.
I HAD A WRECK WHERE I WAS REARENDED BY…
I HAD A WRECK WHERE I WAS REARENDED BY ONE OF THEIR INSURERS ON JULY 8, 2024. I FILED THE CLAIM ON JULY 9, 2024 AND WAS GIVEN A NUMBER TO SEND PICS TO OF THE DAMAGE. AN INSPECTPOR CAME OUT AND TOOK PICS ON JULY 10, 2024. IT TOOK 2 WEEKS BEFORE I GOT ANYONE ON THE PHONE AND WAS GIVEN ONE ADJUSTERS NAME AND THEN A WEEK LATER I WAS GIVEN A DIFFERENT ADJUSTER. I CALLED AND KEPT GETTING THE VOICEMAIL SAYING SHE WOULD CALL BACK IN 48 HOURS. NO CALLS. I GOT SOMEONE ON THE PHONE ON AUG 14 SAYING THAT THERE HAS BEEN AN ESTIMATE ON MY CLAIM SINCE JULY 23, 2024 AND NO ONE HAS CALLED OR RETURNED ANY EMAILS THAT I HAVE SENT. ONCE I FINALLY GOT MY ADJUSTER ON THE PHONE AUG 19, SHE STATED THAT SHE COULD NOT TELL ME THE AMOUNT OF THE ESTIMATE BECAUSE IT HAD NOT BEEN APPROVED. AND THAT SHE HAS NOT BEEN ABLE TO GET IN TOUCH WITH THE INSURED. THEY ALSO SAID THAT THEY ARE TRYING TO VERIFY IF THE INSURED HAD INSURANCE AT THE TIME OF THE ACCIDENT. HOW DO YOU NOT KNOW IF ONE OF YOUR INSURED WAS INSURED BY YOUR COMPANY THE DAY OF THE ACCIDENT. THERE IS SO MUCH THAT I COULD SAY ABOUT THIS TERRIBLE COMPANY. THEY WONT BE AROUND MUCH LONGER. WHAT DO YOU GET OUT OF IGNORING PEOPLE AND NOT WANTING TO PAY CLAIMS? I BET THEY HAVE SEVERAL LAWSUITS.