Gina Slaughter G.
Don't use one of 2500 of their pawn shops!!!!
This company owns over 2500 pawn shops all over US. When my husband died I found where he had pawned his wedding ring to buy me an anniversary gift. When I went to the location, they were kind at the local level. They had tried calling his phone to tell him his ring was due to be picked up but I was not monitoring his phone. As his death was sudden I had much more to deal with. When I found out that the local store sent the overdue ring to their corporate office in Ft Worth TX, the person (Rocio) was not empathetic and was horrible. She actually said,'if that ring meant so much to you, why did you pawn it?"!!!! My husband was a proud man and did it in his mind out of necessity. They did NOTHING to try to help me find my husbands ring. It is very unique and should not be hard to find; it was hand made from my own gold and had an insignia and was extremely large in size. I have the LOAN# and the description used. They could have at least been courteous and sympathetic and tried to find the ring. Not only am I upset, my 24 year old daughter is devastated because she wanted to give to her husband to be. What a shame that a large co. taking advantage of people affected by COVID and other maladies be taken advantage of. It isn't enough that they charge 226% on their loans!!!! SHAME ON First Cash. Look up your Pawn shops and don't use any affiliated with this one!