Husnain
No communication
My account was suddenly suspended on September 24th without any notification. When I reached out, I received a vague response about "investigating" my account due to their security policy. It's now October 9th - 15 days later - and I've heard nothing despite multiple follow-up emails. No explanation, no timeline, no access to my account. Their customer service is non-existent and they've left me completely in the dark. Avoid this firstcard.app and their so called first credit card if you value transparency and actually being able to use your account. Very unprofessional handling of the situation.
Response from firstcard.appJan 7, 2025
Hi Husnain, Thank you for being a Firstcard customer and for sharing your valuable feedback. We sincerely apologize for the inconvenience and frustration caused by this experience. At Firstcard, we take security very seriously and have rigorous compliance and security systems in place to protect our customers. In your case, our system detected potential issues with your account, which led to its auto-deactivation for security reasons. We understand how concerning and inconvenient this situation has been for you, and we are deeply sorry that we were unable to override our compliance and security protocols, as adhering to these measures is essential. At the same time, we sincerely apologize for the delayed response. Security-related issues require thorough investigation to ensure a proper and accurate resolution. We truly appreciate your patience and understanding during this process. We value our customer experience at Firstcard. Your feedback is very valuable, and we are working to improve our processes. If there’s anything further we can do to assist you, please don’t hesitate to reach out. Thank you for your patience and understanding. Best, Emma from Firstcard