FirmRoom Virtual Data RoomReviews of firmroom.com

Great platform

The VDR was initially frustratingly slow, but got continually better over time (the deal lasted over a year). The real problem was the service and support; we had two major problems with Firmroom. (i) We had two deals simultaneously with Firmroom and one time, one client took more than 10 (ten) days to pay the VDR provider. Firmroom adopted a gangster attitude and decided to shut down both VDRs. This is ridiculous because both our deals had nothing to do with each other. Our clients were responsible for payment of their respective VDRs, not us, but Firmroom decided to pressure us -the advisor- by shutting down its service to ALL our clients. This shutdown lasted until the other client paid the invoice. It was extremely unprofessional and almost cost us (and our other client) deal. (ii) To close the deal, our client required pendrives as back-up of the VDR (which is standard). Even though Firmroom was notified with more than a month of time, they were incapable of getting the pendrives to us (3 months after the request they still haven't arrived, they have been 'in route' for almost 2 months, the deal is closed by now). In the end we had to download a special software and encrypt the pendrives ourselves. Pathetic. Going forward, we will NEVER recommend Firmroom to a client.

FirmRoom truly made our lives easier. Typically used FirmRoom software to run and manage documents. We analyzed the market and this particular product against their key competitors like Ideals, Datasite and Intralinks, and found FirmRoom to offer comparable product features at competitive pricing. The interface is extremely intuitive and we love it. Overall 10/10 with a competitive price and an easy-to-use platform.

There should be a commenting feature on documents. Value for money is poor compared to what is available now as alternatives in the market.

Very simple to get up and running. Excellent value. Particularly the individual room visualisation is quite good - easy to see/check what each investor has access too.

No problems. Easy to use and get around and share info - intuitive and straight forward

Adoption speed was great and quick, for set-up and invited users. Easy to manage groups, various folders, content access, unloads and downloads of data.

Setting up and maintaining the data room was a simple and easy process. It required little time or experience and the data room provided a safe and secure method for sharing sensitive data. I would highly recommend the data room and I would gladly use the service again