Fireplace ExchangeTop source for hearth products online. Authorized dealer site. Best prices and customer care in the space. Our knowledgeable experts are here to assist you.
Fireplace Exchange (fireplaceexchange.com) has 11 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Decoration & Interior · Houston, Texas
Excellent
Decoration & Interior · Dallas, Texas
Excellent
Decoration & Interior · Dallas, Texas
Excellent
Decoration & Interior · Houston, Texas
Excellent
Showing 9 reviews with 5 stars · Clear filters
Peyton H.
Super fast shipping! Got to us in just a few days after purchase. Product box came in perfect condition. Can't wait to get it installed and running in our new construction home.
Response from Fireplace ExchangeFeb 18, 2025
Thanks, Peyton! 🚀 We're thrilled to hear your order arrived quickly and in perfect condition. Enjoy your new fireplace in your new home!
Howard S.
Awesome product, excellent quality and fast shipping.
Response from Fireplace ExchangeFeb 14, 2025
Thanks, Howard! We appreciate your kind words and are glad you had a great experience. Enjoy your new product!
Chris
We ordered a Dimplex IgniteXL 74" Linear Recessed. We built the wall ourselves and the install of the fireplace was much easier than expected. The fireplace is great and looks great. Streamline linear loom and realistic looking flames. The fireplace is plugged in and not on a dedicated breaker. we have not had any issues with the breaker flipping while blowing heat.
Response from Fireplace ExchangeFeb 11, 2025
We're thrilled to hear you're loving your Dimplex IgniteXL 74"! 😊 Thanks for your kind words and for choosing us Chris. Enjoy the cozy ambiance, and let us know if you ever need anything!
BritAudette
We are a local contractor based out of Kansas City who builds custom pool houses and roof structures. After our local vendor couldn’t get what we needed we searched for a different supplier. This is our first time using Fireplace Exchange and our experience has been amazing. The purchase was smooth, the timeline was quick and our customers are incredibly happy with the quality.
Response from Fireplace ExchangeFeb 11, 2025
Wow, thank you for the fantastic review! 😊 We're so glad we could help you find what you needed and that your customers are happy. Looking forward to working with you on more projects!
Dylan H.
Fireplace Exchange was very easy to work with and my order shipped quite fast, considering it had to ship freight. The fireplace itself is quite nice, everything I expected and more. Will definitely recommend to others
Response from Fireplace ExchangeFeb 10, 2025
Thank you for your positive review, Dylan! We're delighted the fireplace met your expectations. Our team works hard to ensure efficient freight shipping while maintaining product quality. Your recommendation means a lot to us. Please reach out if you need anything in the future.
Jon D.
Super easy purchase. Everything was smooth and shipping was prompt. I was able to track my order through the shop app. Logistics called with the shipping window and confirmed the appointment.
Response from Fireplace ExchangeFeb 10, 2025
Thanks Jon! We're glad everything went smoothly with your purchase and delivery. It's great to hear our shipping tracking and logistics team helped coordinate your delivery effectively. Let us know if you need anything else!
James Z.
Overall, purchasing through Fireplace Exchange was a great experience. Product shipped quickly within the 3 day window as advertised and arrived on a pallet packed and wrapped neatly. No issues with broken or missing parts and item was exactly as advertised!
Response from Fireplace ExchangeFeb 10, 2025
Thanks James! We're happy your fireplace arrived safely and on schedule. It's great to hear everything was well-packaged and exactly as described. Thank you for sharing your experience!
Kevin
The Fireplace Exchange was very helpful with information on the fireplace insert I wanted. They spent a lot of time with me on the phone going over all of the options and helped me make the best choice! I installed the insert and it looks and works great!
Response from Fireplace ExchangeFeb 10, 2025
Thanks Kevin! Great to hear our team helped you find the perfect insert. We pride ourselves on providing thorough customer support, and we're thrilled it's working well in your space!