FionaReviews of fiona.com

Response from FionaSep 24, 2021

Hello Will, Thank you for your feedback. Our goal is to match consumers with financial product offers from our lending partners based on their needs. Once you choose a particular lender, we expect they will meet your satisfaction. If there are any issues you were not able to resolve with our customer service representative, or with your chosen lender, we’d like to attempt to reconcile the matter. Please let us know if there is anything else we can do with regard to your loan search. We can be reached at [email protected] or (800) 614-7505. Thank you, Monica

Response from FionaSep 24, 2021

Hello Hyppolit, Thank you for reaching out. We hope that everyone who uses our service is able to find the right offer that matches their needs. Ultimately, it is the decision of the lenders we partner with whether they choose to proceed with an applicant. Click on the link (https://fiona.com/explore/loans) to see what offers you may qualify for through our free online service. Using Fiona has zero impact on your credit score, and connects you to a marketplace of top online providers, with offers based on your creditworthiness and other factors. Please let us know if there is anything else we can do with regard to your loan search or application process. We can be reached at [email protected] or (800) 614-7505. All the best, Monica

Response from FionaSep 24, 2021

Hello Nathan, We are sorry to hear about the delay you experienced, and are here to provide support in your ongoing loan search. It should be noted, however, that pre-approval is not a guarantee for ultimate loan approval with the lender. When you receive a pre-approved offer, from our service or another platform, it merely indicates a strong chance that you will be approved for the loan amount you are seeking at the rate listed. If you do not hear from the lender after some time, or are rejected, we would be happy to help you find offers (https://fiona.com/explore/loans) from other lenders available in our marketplace. Also, feel free to reach out to us at [email protected] or (800) 614-7505. We look forward to hearing from you, Regards, Monica

Response from FionaJun 24, 2021

Hi Mario, We understand that the loan process can be frustrating and we’re sorry to hear that you were unhappy with the offers of which you were matched. We'd be happy to answer your questions and provide any further assistance, feel free to reach out to our customer service representatives by contacting us at [email protected] or 800-614-7505. Please also note that our partners’ offerings and rates can change over time, so we recommend checking back at hifiona.com to get matched again as there may be something more to your liking available on our network in the future. Regards, Monica

Response from FionaMay 17, 2021

Hello Donna, We’re sorry to hear that you were unhappy with the offers of which you were matched with, but all determinations of creditworthiness are decided by our lending partners and are independent of Fiona / Even. Fiona / Even is not a lender, but is instead a search engine that matches you with personalized loan offers from our network of providers (similar to when you search for websites with Google). As such, we cannot guarantee the quality, size, rates, or amounts of the personalized loan offers of which you’re matched with (similar to how you may not receive the exact website you’re searching for when searching on Google). All offers are ultimately determined by our network of lending partners and what they’re able to offer you based on their determinations of creditworthiness. Feel free to check back in the future, as our partners are always changing their offers and requirements. For further assistance please contact us at [email protected] or 800-614-7505. Thank you. Monica​