FionaReviews of fiona.com

Response from FionaJan 26, 2022

Hello Lilibeth, Thanks for reaching out. We are delighted that you obtained funding with Upstart using Fiona! Please note, Fiona is not a lender, but instead a free online search engine that matches users with personalized financial product offers (including personal loans). As such, we are not responsible for or associated with any promotions offered by our lending partners. If you haven’t already, please reach out to Upstart’s customer service department for further assistance. Thank you, Gary

Response from FionaJan 26, 2022

Hello Tommie, We are sorry to hear about your experience. If you would like some further assistance using Fiona to obtain financial product offers, please contact our Customer Service Department at [email protected] or 1-(800) 614-7505. Thank you, Gary

Response from FionaJan 26, 2022

Hello Donald, Thank you for reaching out. By using Fiona, we hope our service results in you receiving the right financial product for your needs. Fiona is a free online service that only requires users to fill out a simple and brief online form. Our platform also utilizes soft credit inquiries only, which have zero effect on your credit score. Once you choose a lender on our platform and go to their website to apply for a loan, the lender may ask for additional information and documentation in order to make a determination on loan approval. Fiona, however, is not involved in the formal loan application process with the lender. If you have any additional questions, please contact our Customer Service Department. We can be reached at [email protected] or 1-(800) 614-7505. Thank you, Gary

Response from FionaJan 26, 2022

Hello John, Thank you for reaching out. We’re sorry to hear about your experience, and would like to better understand what occurred so that we can assist you. Fiona is a free online service that matches users with offers for financial products from a marketplace of top providers. To further assess your situation, can you confirm that you are interested in mortgage products? This will help us in determining what the next steps are, to ensure you have the best outcome possible when using Fiona. To do so, please contact our Customer Service Department. We can be reached at [email protected] or 1-(800) 614-7505. Gary

Response from FionaOct 12, 2021

Hello Solomon, Thank you for reaching out. We hope that everyone who uses our service is able to find the right financial product offer that matches their needs. Using Fiona has zero impact on your credit score, and connects you to a marketplace of top online providers, with offers based on your creditworthiness and other factors. Please let us know if there is anything else we can do with regard to your search (if there is a specific product you need help getting matched with) or application process. We can be reached at [email protected] or live at (800) 614-7505, Monday - Friday, between 9 a.m. and 5 p.m. ET.. All the best, Monica

Response from FionaSep 24, 2021

Hello Exael, We are sorry to hear you are having issues with your account. We’d be glad to assist you in solving this problem, so you can return to using Fiona for all of your financial services needs. Please contact our Customer Service department so that we can better understand your login issues and improve your experience. We can be reached at [email protected] or (800) 614-7505. We look forward to hearing from you. Regards, Monica

Response from FionaSep 24, 2021

Hello Richard, We are sorry to hear your search results did not meet your needs. Fiona is a search engine that matches users with a variety of financial product offers for multiple uses. Based on your credit score and other factors, we attempt to match you with the best offer you can qualify for. The service is free and has zero impact on your credit score. If convenient, please contact our Customer Service Department so that we can work with you to improve your search. We can be reached at [email protected] or (800) 614-7505. We look forward to hearing from you. Regards, Monica

Response from FionaSep 24, 2021

Hello Christopher, Thank you for reaching out. Please contact our Customer Service department so that we can better understand and work with you, in order to improve your experience. We can be reached at [email protected] or (800) 614-7505. Regarding Fiona’s email policy, we send a confirmation when you submit a form and a few reminder emails over the following weeks. Note that all emails contain unsubscribe links. Our lending partners may also send their own emails to provide more detail on how to proceed with their loan offers, in order to help potential applicants through the funding process. Their emails also contain links to unsubscribe. Hope this helps, and we look forward to hearing from you. Regards, Monica