FionaReviews of fiona.com

Response from FionaNov 28, 2022

Hello John, Thank you for reaching out. By using Fiona, we hope our service results in you receiving the right financial product for your needs. Fiona is a free online service that only requires users to fill out a simple and brief online form. Our platform also utilizes soft credit inquiries only, which have zero effect on your credit score. Please note that Fiona is not a lender. We are a search engine that enables you to search for and get matched with personalized loan offers from our expansive network of premium providers. By filling out our form, you are not applying for a loan but are simply generating offers that may be available to you based on the information you’ve provided. Fiona cannot guarantee pre-approval or pre-qualification, as all determinations of creditworthiness and rates are decided by our lending partners. Once you choose a lender on our platform and go to their website to apply for a loan, the lender may ask for additional information and documentation in order to make a determination on loan approval. Fiona, however, is not involved in the formal loan application process with the lender. If you have any additional questions, please contact our Customer Service Department. We can be reached at [email protected]. Thank you, Monica

Response from FionaAug 4, 2022

Hello Earl, Thank you for using Fiona to get matched with pre-approved / pre-qualified loan offers. We partner with a network of financial partners to provide offers and services to you. In using Fiona, you consented for Fiona to provide your information to lenders and financial services partners in order for you to receive financial recommendations from them, and to be contacted by Fiona and its partners via email. A list of all partners was also disclosed in that consent. In certain instances, lenders reach out to consumers directly to follow up on offers they provided through your search on Fiona. You can unsubscribe at any time from these communications, sent from Fiona or our lending partners, using the unsubscribe links provided in the emails. For more information about how Even collects and shares your data, please see our privacy policy located here: https://evenfinancial.com/about/legal#privacy If you have any additional questions, please contact our Customer Service Department. We can be reached at [email protected] All the best, Gary

Response from FionaJul 27, 2022

Hello Mackenzie, Thanks for contacting us. We would like to provide some clarification and assistance. Please note that we only share a user’s information with our lending partners after their explicit opt-in, which is obtained when you consent to receive personalized offers through Fiona. In certain instances, lenders reach out to consumers directly to follow up on offers they provided through your search on Fiona, however, you can ask to stop any phone communication over the phone. You can also unsubscribe at any time from email communications sent from Fiona or our lending partners, using the unsubscribe links provided in the emails. We hope this information was helpful. For any further assistance, you can contact our Customer Service Department at [email protected] All the best, Gary

Response from FionaJul 18, 2022

Hello Caroline! We can assure you that Fiona / Even, and all of the partners associated with us, have safe and secure web environments. You could also try choosing an offer from a different lender whose process may be more to your liking. Once you have received loan offers from your free search with Fiona, you are under no obligation to move forward with any particular lender. If we can be of any assistance, please contact our Customer Service Department at [email protected]. Regards, Monica

Response from FionaJul 11, 2022

Hello Benjamin, We’re sorry you were unhappy with the matching results from our lenders. Fiona is not a lender, but instead a free online search engine that matches users with personalized financial product offers (including personal loans). All determinations of creditworthiness, including pre-approvals and pre-qualifications are based on the information you provide and are ultimately decided by our lending partners and not Fiona Please check back in the future, as our partners are always updating their offers. For further assistance please contact us at [email protected] Thank you. Gary

Response from FionaJun 30, 2022

Hello Russell, Fiona / Even is not a lender, but is instead a search engine that matches you with personalized loan offers from our network of providers. As such, we cannot guarantee the quality, size, rates, or amounts of the personalized loan offers of which you’re matched with. Using Fiona search engine is completely free and will give you access to the full range of tools and content available, however, all offers and fees are ultimately determined by our network of lending partners and what they’re able to offer you based on their determinations of creditworthiness. Feel free to check back in the future by visiting https://fiona.com/products/loans as our partners are always changing their offers and there may be something more to your liking available on our network in the future. Regards Gary

Response from FionaJun 30, 2022

Hello AC, We’re sorry to hear you were unhappy with the decision from your chosen lender. All determinations of creditworthiness are decided by our lending partners, who are independent of Fiona. Using Fiona to get matched with personalized loan offers has zero impact on your credit score, and Fiona will never submit a “hard inquiry” of your credit score. Fiona may only perform a “soft inquiry” of your credit score upon your use of our service, and you consent to us performing a “soft inquiry” in utilizing our service. A soft inquiry, sometimes known as a soft credit check or soft credit pull, happens when you or someone you authorize checks your credit report. Soft inquiries don't impact your credit scores because they aren't attached to a specific application for credit. You can learn a bit more about our Terms of Service by visiting: https://fiona.com/terms. If you applied for one of the personalized loan offers with a lender and filled out their application on their site, the lender may have performed a “hard inquiry” on your credit score at that time, which does impact your credit score. This is a required step in securing a loan from a lender. If you have any additional questions, please contact our Customer Service Department. We can be reached at [email protected] Regards, Gary

Response from FionaJun 13, 2022

Hello, We’re sorry you were unhappy with the matching results from our lenders. Fiona is a free online search engine that matches users with personalized financial product offers. All determinations of creditworthiness are ultimately decided by our lending partners and not Fiona. We’d like to have you back again, as our partners are always updating their offers. If you have any additional questions, please contact our Customer Service Department. We can be reached at [email protected] or (800) 614-7505. Thank you, Gary