Elmer
Didn't appreciate that i had to jump…
Didn't appreciate that i had to jump through hoops to get my records, If you were aware that i wasn't able to get my driving record you should have informed me. But thats greed! Liar! This is a reply to the first part of this statement, No one tried to contact me, And theres no problem with my records, No contact by email either, You couldn't get my record because Dmv had problems with their system , But you failed to inform me leaving me to scurry and try and get one for myself. Luckily i finished early. Poor saps who didn't got screwed. Anyone can see that with your statement your just covering your A@#$.
Response from Finish Fast Defensive DrivingNov 16, 2018
Unfortunately, we don't have any control as to whether we can acquire your Driving Record (a separate document we will request as a service but is not required in order to complete our course). If you provided incorrect information or the DPS has a lock on your records - we cannot retrieve your driving history. We attempted contact several times in September via email, tried to call but the telephone number you provided was not a working number. Ultimately, we did credit back your account for the driving record fee as we do will all customers that we have if there is a problem retrieving their driving record. 11/16/2018 3:28PM - While we can appreciate your frustration - there's no benefit to be gained from us not providing a requested service. We emailed you on 9/28 indicating that we could not retrieve your driving record. We attempted to contact you later the same day by phone but the number you provided was not valid. We then attempted contact again on 10/2/2018. In your specific case the DPS apparently has your information but your record is unavailable. This is a rare situation that impacts perhaps 1 of every 1,000 driving records we attempt to retrieve. Having said that - no one would be able to retrieve your driving record thru the DPS online system. We actually checked the DPS system a few minutes ago and your driving history continues to be unavailable online. We refunded the charge for the driving record back to your card on 10/2/2018. It's unfortunate that you feel like we are at fault for not being able to retrieve your driving history from a third party (Texas DPS).