Kevin W.
Some good a lot bad
The purchase and delivery were good but the help with installation was terrible. We had a local, experienced tile and fountain installer who could not get the fountain pieces to seal. Water did and continues leak from the seams. Numerous calls about how and what products they recommended were met with deaf ears. Water in Arizona is also terrible and although the fountain is granite we get a considerable buildup of efflorescence which even the bead blasters are afraid to touch for fear it would damage the granite. So far we're not overjoyed....
Response from Fines Gallery Internet, LLCJan 5, 2016
We are very sorry that you chose to provide your own fountain installer instead of one that we had recommended. We suggest to all our customers specific fountain installers that we have worked with and have no problems assembling and sealing any of our custom designed fountains. Fine's Gallery will always try to provide support or service for any of the products that we sell. We do keep a call log from our customers and we had not received any calls for this particular sale. Any questions about the actual installation and maintenance should have been directed to the fountain installer due to the types of sealers used and knowledge of the install. Fine's Gallery does not install any of our products. We do have independent contractors that we recommend to customers that will expertly install and provide technical support for any problems or concerns they may have. If the customer opts to find there own installer and has problems with the install we cannot take the poor review for this. Again we are sorry for your problem. But you should contact your installer as this is an fountain installation issue, of which we are not the installer.