Daniel T.
Customer service nonexistent and the…
Customer service nonexistent and the concept of how everything works is not clear
Response from FindtraderDec 23, 2025
hank you for your feedback, and we sincerely apologize for the unpleasant experience you had earlier. We fully understand that the inability of our official website's AI customer service to effectively resolve your issue has caused you inconvenience. Currently, our main support resources are concentrated in the official community, where our customer service team provides real-time one-on-one assistance. The AI customer service on the website serves as an auxiliary channel and indeed falls short in problem recognition and handling complex inquiries, which led to your difficulty in obtaining timely help. We take full responsibility for the impression of "non-existent customer service" and the lack of transparency in the process, and we offer our sincere apologies for this. To resolve your issue as quickly as possible, we strongly recommend that you: Visit the official community to post directly or contact our online customer service. Our team will provide you with immediate, dedicated assistance. Once again, thank you for bringing this to our attention. Your feedback has helped us identify critical gaps in our service process. We look forward to the opportunity to offer you a better service experience in the community.