Keisha W.
Terrible Customer Serive
I went to the site and reviewed the details. On the site they ask for your payment information before disclosing there is a 149.00 monthly fee . You think you are paying 49.00 consultation fee. Once I put in my payment details … THEN I saw the details of the 149.00 charge. I NEVER had a consultation , I never chose a medication .. so I assumed that was it. Also the 49.00 fee was never taken from my bank account. It was pending , but then fell off. So again I didn’t think I finished the process. I was charged 149.00 today without notice and my bank account is now over drawn. I immediately contacted Customer Service and they refuse to refund my money .. knowing there were NO services provided . Stay away from this company . If you are looking for a better company try Sequence. They are more affordable and they don’t just hand out meds before getting your lab results . GOOD LUCK !!!
Response from SunriseAug 9, 2024
Hi Keisha, Thanks for sharing your feedback! I reached out via email to help get this sorted for you. We do our best to make the pricing as clear as possible throughout the signup process, but I'm very sorry that message missed you. Sunrise-affiliated providers will only prescribe medications after reviewing your medical intake. If they determine that lab work is needed, they will request it at that time. If there's anything else you need - let me know and I'm happy to help! Summer Team Sunrise


