JeanMarc
This is unacceptable
When I got to the storage center, they told me there was no reservation and that they had no reservation service from the internet! Is this website a scam?
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Find Storage Fast (findstoragefast.com) has 219 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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JeanMarc
When I got to the storage center, they told me there was no reservation and that they had no reservation service from the internet! Is this website a scam?
Gayle G.
When quoted price was not told only for 6 months
TG
I found good quotes online so I called the number to their mainland office and wow, they do not know what they are talking about... I asked several times if the unit was on the ground or stacked and they kept assuring me it was on the ground. When they transferred me to the actual storage facility to schedule a driver, the facility told me the unit was stacked and that I couldn't reserve a driver until signing up for the unit in person. Bad information!!!
Response from Find Storage FastFeb 3, 2016
Hi TG - We apologize for the confusion about the stacked units. We work hard to keep all of our staff up-to-date and well trained. We will follow up with the office to ensure that this type of miscommunication does not occur again. If you would like further assistance in resolving this situation, we would be happy to help!
Kelly
Reserved online and the storage facility called and said that the rate quoted is not the actual rate.
Response from Find Storage FastFeb 3, 2016
Hi Kelly - we apologize for the confusion over the rates. We work hard to keep our rates accurate and this type of mistake is very rare on our site. We will followup with the facility asap to find out what went wrong. If you require further assistance locating a unit at a great rate, let us know and we would be happy to help!
Rose Schaller (friend I booked it for, not my N.
I'm not sure but I think your company with the rep. who reserved the unit with the wrong price so I shot him an email back and said since he messed it up in the beginning would not use you.
Response from Find Storage FastFeb 3, 2016
Hi Rose - sorry about confusion over the price of the unit. We work hard to keep our rates accurate and incorrect pricing information on our site is rare. We will followup with the facility to find out what went wrong. If you would like help finding another unit, please let us know as we would be happy to help!
Toni
If I could give 0 stars, I would. They are Inconsistent!!!! They get you in the door with these great deals then you get there and its a different story. I don't like my time to be wasted. There needs to be FULL DISCLOSURE upfront. This way we are all on the same page. I'm Still trying to get my issue resolved.
L N.
I Reserved my unit choosing a place near my house but when I went on my lunch hour there was no access or office to pay & sign contract. I called the number & they informed me I had to drive 20 miles to their main office. I could have planned for that if the website had told me, but they only gave the address of the units & nothing about the office or special instructions. Wasted a lunch hour & had to go to another place that charged TRIPLE the price. This was a last minute emergency so I didn't have a choice. NOT HAPPY about the whole experience. TERRIBLE WEBSITE.
Lola L.
I THOUGHT THE LADY BEHIND THE COUNTER WAS VERY NICE UNTIL MY HUSBAND ARRIVED TO MOVE IN OUR THINGS FROM A 3 BDRM CONDO TO A 2ND FLOOR STORAGE UNIT..... TO FIND THAT THE ELEVATOR WAS BROKEN AND IT HAS BEEN BROKEN FOR WEEKS AND THE YOUNG LADY BEHIND THE COUNTER FAILED TO NOTIFY US OF THIS WHEN WE RENTED THE UNIT IN FACT WHEN WE WENT TO GO LOOK AT THE UNIT WE TOOK THE STAIRS BECAUSE SHE STATED THAT IT WAS JUST 'EASIER'.... TOTALLY UNACCEPTABLE AND I WILL BE MOVING MY THINGS AS SOON AS POSSIBLE.... VERY DISAPPOINTED
Response from Find Storage FastJul 10, 2015
Hi Lola, We're sorry to hear that your experience with the storage facility was not a good one. We will reach out to the facility manager to see if they can rectify the broken elevator and treat customers from FindStorageFast a lot better. Thank you so much for leaving us your feedback so we can make this experience better for future customers!