Emily G.
I hadn’t read the small print
I hadn’t read the small print In the confirmation e-mail. You can not only NOT cancel your reservation after the time of check in has gone by (I, mistakenly put 2 hours before a flight that I had changed to a later flight~and hadn’t updated, thinking that earlier would be fine to pick up later). I assumed the location would have a shuttle to the airport. Although the small print did say it didn’t, I hadn’t read it. That was not an option to cancel. (Only medical or other exceptions). I tried to cancel the rest of the days, thinking if I had to pay, at least reduce it to one day. They would not. I got stuck with the full 10 day charge. Customer service has no leniency. A very deceptive lure to a too good to be true cheapest.


