Betsy K.
We would not refer Findlay Roofing to anyone - poorly supervised work, poor customer service
Findlay Roofing replaced our roof on April 10, 2020. A crew of about 7 – none of whom were English-proficient unless there was someone who remained uncommunicative – began work without even knocking on the door to alert us to their presence. During the entire day, only one worker communicated with us (twice) and only via gestures – once to plug in a heavy-duty extension cord inside the house and once to unplug it. There was no on-site supervisor, before, during, or after the job, that was identified as such. There was no final walk-through with us as stated in the contract; in fact, the crew left without even letting us know they were leaving. For days afterward, and as late as May 25, we were finding loose nails and tarpaper in our yard. A piece of tarpaper was also found behind our cooktop vent. We found bags of nails in the attic vent after their departure. This carelessness with debris does not bode well in a household with animals (which they could not have failed to be aware of) and a residential neighborhood with a fair number of children, especially for a company whose website boasts, “We protect your yard, and your family, as if it were our own.” Debris is possibly the cause too of some bumps under the new shingles. We had to call and request an inspection after the job was completed. Our concern about debris in the yard was addressed only by the inspector removing some of the debris from underneath the gutter; he also repaired one of the loose gutters. He did not issue an apology (which would have gone a long way toward good will) nor even exhibit surprise. Payment status is not an issue; we paid for the job in full 4 days after it was completed, per their invoice sent to us via e-mail on April 10 stating they require payment in full upon completion. The only reason it wasn't paid ON April 10 is because the day before, they called to move the project up a week and we had not moved the funds yet. Our questions and concerns could have been addressed had there been project supervision (English-speaking), had someone contacted us as a follow-up courtesy, or had we been treated more respectfully afterward. We wrote a letter to the owner, Mr. Steve Findlay, on May 4, listing our concerns. As of this date, June 2, that letter has not been answered nor have we been contacted in any way by anyone about it. Findlay’s advertising brags of its customer service and reputation. In an e-mail requesting we review their company and the job on our house, we find the comment that “customer satisfaction is our number one priority.” We have found their inflated claims to be sorely inaccurate in our case and would never refer them to anyone we know. They also said in the e-mail that our review “would mean the world” to them. So here is our review.