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WARNING - Sudden Hidden Fees! No Transparency.
WARNING! For the indie filmmakers, especially those that make shorts on a micro budget. After a few submissions you will (or you won't!) see a filmfreeway sudden "SERVICE Fee" to "help us run our platform, build new features and offer best customer service". The submissions are already so high, why sudden additional service fees have to come out of the struggling filmmakers pocket? I emailed them asking why there is no disclosure, no heads up about the sudden fees, why no transparency - they emailed back with even more hard sell - suggesting to get a Gold membership "... . "We have recently introduced a nominal service fee on paid submissions to help us cover the costs of operating our platform. Also, there are no service fees for Gold members, should you become interested in trying this service in the future. " Which means - you, filmmaker not happy with sudden additional Service fee, why not buy a membership?! I feel cheated. So many articles online state that "filmfreeway is always FREE to filmmakers". Dishonest. Disappointing. Not trustworthy.
Response from FilmFreewayJun 29, 2022
Hi! Thanks for your review. The service fee is typically only 99 cents and can be avoided entirely with a Gold membership. It costs a lot of money to run FilmFreeway and pay our employees. The 99 cent service fee helps us stay in business and continue to offer great services to filmmakers and festivals. Thanks again!




