David B.
Doesn't let you withdraw funds
My experience with FieryPlay.com has been extremely disappointing. I deposited over €500 in total and lost it. Later, I made another $50 deposit and managed to win around $350. When I tried to withdraw my winnings, I was told that I needed to verify my account. I submitted all the requested documents, and they were approved. While waiting for the verification process, I continued playing and increased my balance to a little over $400. Eventually, my profile showed as fully verified. This is where the problems started. When you request a withdrawal, you receive an approval email, but the money still remains in your casino balance instead of actually being processed. That was the first major red flag for me. I waited more than 24 hours, but the withdrawal was still sitting in my balance. The next day, I noticed that my account had suddenly been marked as unverified again. I contacted both customer support and my VIP support manager, but nobody could give me a clear explanation or tell me why my verification had been removed. There was another serious issue as well. The first time I asked them to close my account, I was simply told that the request would be passed on to the relevant team for review. However, my account was never closed. I was still able to access the account and make deposits. For a gambling site, I find it extremely concerning when a customer asks for their account to be closed and the request is apparently not acted on. Combined with the withdrawal and verification problems, this raised major concerns for me about how this casino operates. As of now, my account has been unverified and I have not been able to withdraw my winnings. Based on my experience, I would strongly recommend staying away from FieryPlay.com. Depositing money was easy, but withdrawing winnings and even getting my ac