Fièra CosmeticsReviews of fieracosmetics.com

Response from Fièra CosmeticsDec 11, 2024

Hi Suzette, Thank you for sharing your thoughts! We are sorry to hear that you didn't absolutely love our Luxury Concealer! Please note, we do offer a full 30 day money back guarantee, should you not be completely satisfied with your purchase! Our Customer Happiness Team would be delighted to assist you with this should you so choose! You can send us an email at [email protected]! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsNov 27, 2024

Hi Debra, Thank you so much for taking the time to share your review! You are correct that we have a 30-day money back guarantee in which you can return your items for a full refund! We also have a few options should you wish to exchange your shades, we were very glad to see that all of these were offered to you by our Customer Happiness Team! We are committed to ensuring that we find the best resolution for you, and as such, we have sent you an additional email to get this resolved! We look forward to hearing back from you. Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsNov 15, 2024

Hello! Thank you for taking the time to share your review! This is not the feedback we typically hear! Our Multi-Effect Neck Cream is a daily moisturizer that visibly firms the neck, chest, and jowls while reducing the appearance of crepey skin through plant stem cells, humectants, and antioxidants. Most of our customers find that this is incredible in addressing loss of firmness and this was even featured in People Magazine as the very best tightening cream for neck and chest! Nevertheless, we do offer a 30-day money back guarantee, please do not hesitate to send our Customer Happiness Team an email, [email protected], as we'd be happy to assist you with this! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsOct 25, 2024

Hi Michelle, I'm so sorry to hear you haven't yet seen the improvements you're looking for! Skin improvements often take 60-90 days to really show up as skin cell turnover typically cycles every 30-45 days, and this can extend as we get older. I hope you'll stick with us for a few months, but if you need to cancel your subscription or pause it please let us know at [email protected] and we'll do everything we can to help you out! Thanks for your trust - Amy from Fièra

Response from Fièra CosmeticsOct 22, 2024

Hi Irma, Thank you for taking the time to share your review. This not the typical feedback we hear from our customers and we would love to make this right for you! We have issued a full refund on your recent order of the Bakuchiol Firming Eye Cream and have sent you an email to assist you further! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsSep 30, 2024

Hi SJ, Thank you for sharing your review! Our Luxury Concealer is quite thick in order to provide full coverage. We do suggest warming it up either between your fingers or on the back of your hand prior to use. Most of our customers find that once warmed, it blends quite seamlessly! We do offer a full 30-day money-back guarantee should you not be fully satisfied, however, it seems we are quite a bit outside of that guarantee window. Nevertheless, we've sent you a private email to try and find the best resolution for you! We look forward to assisting you with this! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsSep 10, 2024

Hi Jane, Thank you for taking the time to share your experience! We are saddened to hear that your recent order took longer than usual to arrive. We ship our orders next business day and barring any carrier delays most orders arrive within 2-4 business days. It seems as though your order did experience some unexpected carrier delays, we apologize for this! We've sent you a private email to ensure that we can make this right for you! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsSep 3, 2024

Hi Linda, Thank you so much for taking the time to leave a review! We are really happy to hear that you're enjoying your Luxury Concealer and Bakuchiol Firming Eye Cream. We do always recommend starting with a well hydrated face to help prevent any settling into fine lines. In addition, using the layering effect by applying a few thin coats and building up coverage will also help the product last longer throughout the day! In regards to pricing, we recommend subscribing to our emails so that you can be informed of any upcoming promotions or sales! If there is anything else we can assist you with, please don't hesitate to let us know. Our Customer Happiness Team is here to ensure that your experience is nothing short of exceptional. Thank you, Katherine from Fièra Cosmetics