Fièra CosmeticsReviews of fieracosmetics.com

Response from Fièra CosmeticsJul 7, 2025

Hi Roberta, Thank you for taking the time to share your review! Many of our customers also love mixing two or more shades together as it provides the opportunity to find your perfect match year-round. However, we are very sorry to hear that you have yet to find that wonderful combination. We do offer a 30-day money back guarantee, should you wish to opt for a return or exchange! Please do not hesitate to contact our Customer Happiness Team, as we'd be delighted to assist you. Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsJun 27, 2025

Hi Gisele, Thank you for taking the time to share your review. We have investigated this issue and it appears that your most recent order was placed for two Luxury Concealers in the shade medium, and one Luxury Concealer in the shade light. Not to worry though, we have a 30 day money-back guarantee and would be delighted to assist you with this! We've sent you a private email to assist you further! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsJun 18, 2025

Hi Tammy, Thank you so much for taking the time to share your review! Many of our customers love to use our HD Matte Finishing Powder as the finishing touch to their makeup routine as it helps to set concealer and foundation. While our Luxury Concealer is designed to be long lasting, when our Matte Finishing Powder is applied on the T zone, it helps absorb excess oil for a more even looking complexion! We’re confident that this will make a noticeable difference in your routine and help you achieve the smooth, matte finish you’re looking for all day long! If you have any questions, please do not hesitate to contact our Customer Happiness Team! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsJun 17, 2025

Hi Patty, Thank you so much for taking the time to share your review! We’re thrilled to hear that you love our Luxury Concealer—your feedback truly means the world to us. It's always wonderful to hear when our products make a difference, and your kind words are incredibly appreciated. Our Product Team is constantly working on innovative ideas and improvements, all with loyal customers like you in mind. We’re excited about what’s coming next, and we think you will be too! Be sure to keep an eye on our newsletter—there are some exciting updates on the way! As always, if there’s anything our Customer Happiness Team can assist you with, please don’t hesitate to reach out. Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsMay 9, 2025

Hi Teresa, Thank you for sharing your review! We are terribly sorry to hear of this! We do color match the shades as part of our Quality Control process to ensure consistency, however, if at any point you have any issues, our Customer Happiness Team would always be delighted to assist you! We've sent you a private email to ensure that we're able to assist you further! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsApr 29, 2025

Hi Lisa, Thank you for taking the time to share your review! All our products are rigorously tested and are powered by exclusive ingredients developed through the synergy of nature and science. With continuous use, our customers rave about the results and share with us the countless compliments and confidence they enjoy. As with any other product, our products take time to work. A daily focused skincare routine, lifestyle, and diet optimizes your results. Our mission is to provide products specifically for mature skin. We want every customer to embrace aging and we are advocates of promoting individual beauty. We are so confident about our product line that we offer a no-risk 30-day exchange or refund on all our products. Our Customer Happiness Team is here to support you every step of the way. If we can assist you or answer any further questions, we’d love to hear from you! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsFeb 3, 2025

Hi Christina! We truly value your feedback and are so sorry to hear that the Fièra Concealer didn’t meet your expectations. Our goal is to help you feel confident and beautiful, so we want to share a few quick tips to ensure you’re getting the best possible results from your concealer. More than 1 million women use our concealer, and not all of them loved it on the first try. Thankfully, many have shared their feedback and their own tips for getting the best results - helping us resolve customer concerns and turning negative reviews into 5-star reviews! While it’s often recommended to use a shade slightly lighter than your natural skin tone for the undereye area, going too light can actually make dark circles appear MORE grey or dull. Try a shade darker on the under eye area, or mix two shades for the perfect match (in every season). A loose finishing powder, like Fiera’s HD Matte Finishing Powder, can enhance your experience. Not only does it set your makeup for all-day-wear, it helps to control shine and blurs fine lines and wrinkles. We hope these tips help you get the flawless results you’re looking for! If you still have questions, please don’t hesitate to reach out. We’re here to help! Katherine from Fièra Cosmetics

Response from Fièra CosmeticsJan 2, 2025

Hi E.W., Thank you for taking the time to share your review! We're sorry to hear that you haven’t seen the changes you were hoping for yet. Everyone’s skin is unique, and sometimes it can take a little longer for results to show, especially with dry skin. Using a combination of Fièra Products in the correct application order can really help boost effectiveness and overall hydration! If you’d like, our Customer Success team would be happy to assist you further and provide tailored tips. Please feel free to send us an email: [email protected] Thank you, Katherine from Fièra Cosmetics