Fièra CosmeticsReviews of fieracosmetics.com

Response from Fièra CosmeticsOct 8, 2025

Hi Amanda, Thank you for taking the time to share your feedback, we are taking it to heart. We’re truly sorry to hear about your recent experience and that we’ve lost your trust. We always aim to provide a seamless experience from order to delivery, and it’s disappointing to know we fell short this time. Shipping you All-In-Wonder Concealer + Foundation was intended to be an exciting upgrade to your order and while many of our customers are having a great experience with this new product, we're so sorry about the issues your product had. We’ve reached out privately to confirm that your issue has been resolved, and we’ve also added you to the waitlist for our Luxury Concealer in Tan so you’ll be the first to know once it’s back in stock. We hope we can do better next time. Thank you again for your feedback it truly helps us continue to improve the experience for all Fièra customers. Thank you, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsSep 26, 2025

Hi Sparrow, Thank you for sharing your review. We’re very sorry to hear that your experience with the product wasn’t what you were hoping for. At Fièra, we always strive to make sure our products feel comfortable and natural to wear, and we understand how frustrating it can be when the shade or texture doesn’t feel like the right fit. The good news is that all of our products are backed by a generous 30-day money-back guarantee, so if you’re still within that window, our Customer Happiness Team would be glad to assist you with a return. Your feedback is truly appreciated, as it helps us continue improving and better supporting our customers. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsSep 15, 2025

Hi Stefanie, Thank you for taking the time to share your review. We’re truly sorry to hear that the Lip Plumper and Moisturizer didn’t meet your expectations. In particular, we appreciate you pointing out your experience with the scent of the moisturizer. Our goal is always to create products that not only perform well but also feel and smell pleasant to use, so we understand how disappointing it must have been when this wasn’t the case for you. The good news is that all of our products are backed by a generous 30-day money-back guarantee, so if you’re still within that window, our Customer Happiness Team would be glad to assist you with a return. Thank you again for giving our products a try and for sharing your experience—it truly helps us continue to improve. Thank you, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsAug 21, 2025

Hi Leonie! We're sorry to hear that your concealer is drier than you're used to. Once you're back from your holiday, please get in touch with us and we'll make this right. Best, Amy from the Fièra team

Response from Fièra CosmeticsAug 1, 2025

Hi Terri, Thank you for sharing your review! We at Fièra Cosmetics have a 30-day money back guarantee. However, upon closer investigation, when you had contacted us regarding a return and refund, this period had passed for your order. We're very sorry to hear that you were upset by this policy; however, we were relieved to see that our Customer Happiness team did make a one-time exception to try to offer an alternative solution for you. We have sent you a private email and we hope to continue to work with you to find the best resolution! Thank you, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsJul 21, 2025

Hi Christina, Thank you for sharing your review! We have closely investigated this issue and can confirm that we asked you to refuse this parcel so that it could be returned to sender. When this gets marked as RTS, we are able to then issue a full refund for the refused parcel. The other option would be to return your order for a full refund. We were relieved to see that our Customer Happiness Team is currently assisting you with this. We will continue to monitor this shipment, and if returned to our warehouse or successfully RTS, we will be able to issue a full refund for this order! Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsJun 10, 2025

Hi Kay, Thank you for sharing your review! We truly value your feedback and are so sorry to hear that the Fièra Concealer didn’t meet your expectations. We do have a 30 day money back guarantee, so we've asked for more information so that we can best assist you! Our goal is to help you feel confident and beautiful, so we want to share a few quick tips to ensure you’re getting the best possible results from your concealer. Our formula is concentrated - unlike liquid foundations and concealers, a little goes a LONG way! We always recommend starting with the smallest amount and building if needed. It might take a few times of trying different amounts to determine how much product you need, but once you find it - magic! While it’s often recommended to use a shade slightly lighter than your natural skin tone for the undereye area, going too light can actually make dark circles appear MORE grey or dull. Try a shade darker on the under-eye area, or mixing two shades for the perfect match (in every season). In addition, the key to a seamless makeup look for mature women starts with hydration. Always apply your Concealer on freshly moisturized skin. We recommend using Fiera’s Citrus Stem Cell Serum for deep hydration, followed by the Apple Stem Cell Cream to lock in moisture. Follow up with SPF and then your makeup. We hope these tips help you get the flawless results you’re looking for! If you still have questions, please don’t hesitate to reach out. Thank you, Katherine from Fièra Cosmetics

Response from Fièra CosmeticsJun 2, 2025

Hello! Thank you for taking the time to share your review. We're sorry to hear that you are not seeing as much of an impact as you'd expected! Most of our customers do notice more volume, definition, and smoothness within 10 minutes! Our Fulluptuous™ Lip Plumper + Hydrator contains two plumping technologies that visibly plump and smooth out lip lines within minutes: enhancing volume, color and adding definition to aging lips. If perhaps you're looking for a more immediate, enhanced effect, you can try applying liberally for additional plumping and over-lining (going just outside your lips) can help a lot with lip oil products like this! The wonderful part about our Fulluptuous™ Lip Plumper + Hydrator is that you can also reapply as needed, especially if you're looking for an additional plumping boost! If, after trying this new application method, you are still not loving our Lip Plumper, please let us know, as we'd be delighted to assist you! Thank you, Katherine from Fièra Cosmetics