Fièra CosmeticsReviews of fieracosmetics.com

Response from Fièra CosmeticsMay 25, 2026

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the size and value of the product. Our formulas are highly concentrated, so a little product is intended to go a long way, but we completely understand that value and longevity are important considerations when making a purchase. Your feedback has been shared with our team, as it truly helps us continue to improve both our products and customer experience. As always, Fièra products are backed by our generous 30-day money-back guarantee, so if there’s anything our Customer Happiness Team can assist you with, please don’t hesitate to reach out. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsApr 27, 2026

Hello JT, Thank you for taking the time to share your honest feedback, we truly appreciate it. We’re very sorry to hear about the reaction you experienced. While Bakuchiol is generally known as a gentler alternative to retinol and is often well-suited for sensitive skin, we understand that everyone’s skin is unique and can respond differently. Your experience is important, and we’re glad you listened to your skin. A member of our Customer Happiness Team will be reaching out directly to you to ensure we collect the correct information, as we take any reports of skin reactions very seriously and do need to document them. Thank you again for sharing your experience — it truly helps us continue to improve and support our customers. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra CosmeticsApr 1, 2026

Hi Stefka, Thank you for taking the time to share your experience, we’re really sorry to hear how disappointed you were. This is not the experience we want anyone to have, and we completely understand your frustration. We want to reassure you that while we have updated our packaging as part of a recent brand refresh, the formula itself has not been intentionally changed. That said, we never want to dismiss how a product is performing for you, your feedback about the texture and wear is important, and we take it seriously. We also sincerely apologize that our communication didn’t feel helpful or clear during your interaction with our team. We can see how that added to your frustration, and that’s not the level of support we aim to provide. Just as a reminder, we do offer a 30-day money-back guarantee so you’re never stuck with something that doesn’t work for you. We’d still be more than happy to make this right for you and ensure this is properly looked into. Thank you again for your honest feedback, it truly helps us improve. Victoria from Fièra Cosmetics

Response from Fièra CosmeticsFeb 20, 2026

Hi Katarzyna, Thank you for sharing your experience and for your thoughtful feedback. We’re glad you liked the shade and how it wears, but we’re sorry to hear the consistency and coverage didn’t meet expectations — that’s definitely frustrating. We are truly sorry for your experience. You were absolutely right to expect a replacement with a longer shelf life, and we regret that this was not handled correctly the first time. That was our mistake, and we take full responsibility for not ensuring the issue was properly resolved before the reshipment was sent. To clarify, the lot code update was part of an internal correction process and not an attempt to mislead. However, we completely understand how this appeared and why it caused concern. We have since reviewed our internal procedures to prevent this from happening again and have reached out to you directly to make this right. Victoria from Fièra Cosmetics

Response from Fièra CosmeticsJan 19, 2026

Hi Alice, Thank you for taking the time to share your experience, and we’re truly sorry for how frustrating this has been. We completely understand your concern — what you described wasn’t just a little surface shine, but separation in the tube that made the product difficult and wasteful to use. That’s not the experience you should have with All-in-Wonder™, especially when you were excited about the upgrade. We also apologize that our initial replies didn’t directly address the issue you were experiencing. Your concern was about texture and usability, and we’re sorry our communication missed the mark. Over the last few months, we’ve been actively collecting feedback on All-in-Wonder™ and have since refined the formula to improve stability and consistency so it applies smoothly without the need to manually mix it. Your experience is exactly the kind of feedback that helps us improve both our product and our customer care process. While our 30-day money-back guarantee sets the standard timeframe for returns, we still want to make sure your situation is reviewed properly. Our Customer Happiness Team will be reaching out to you directly to look into your order and help determine the best next step. Thank you again for bringing this to our attention. We truly value you as part of the Fièra community and appreciate the opportunity to do better. Victoria from Fièra Cosmetics

Response from Fièra CosmeticsJan 12, 2026

Hi Melinda, Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this caused. You’re absolutely right to expect proactive communication, and we apologize that you were not notified sooner about the stock issue with your order. As soon as you reached out, our team confirmed that the Luxury Concealer shade was on back order and that the Finishing Powder was no longer available. Once you requested cancellation, your order was refunded in full, and the £49.50 was returned to your original payment method. We've also sent you new, upgraded versions of these products for free to give them a try, and as an apology for the way this was handled! We appreciate your honest feedback. It has highlighted areas where our communication needs to be clearer, and we’re actively improving how we notify customers of inventory changes to ensure a smoother experience going forward. Thank you again for bringing this to our attention. Our Customer Happiness Team is always here to help, and we truly hope to have the opportunity to serve you better in the future. Victoria from Fièra Cosmetics

Response from Fièra CosmeticsJan 8, 2026

Hello Betsy, Thank you for sharing your feedback, and we’re truly sorry for the frustration you experienced. We completely understand how upsetting it can be when communication isn’t clear and expectations aren’t met our agents should have done a better job keeping you informed. We want to clarify that a refund was issued to you prior to the submission of this review, and we hope that helped resolve the matter on your end. For future returns, you no longer need an RMA code; the only requirement is that your order ID is clearly marked on the outside of the box to ensure a smooth return process. Over the last few months, we’ve updated our strategy to make customer support faster and more seamless. We’ve improved how our team communicates and refined our return and shipping procedures so issues like this are less likely to happen again. We truly appreciate your feedback, as it helps us improve for everyone. Our Customer Happiness Team is always here to assist if you need guidance on returns or any of our products. Thank you for giving us the opportunity to improve! Victoria from Fièra Cosmetics

Response from Fièra CosmeticsNov 7, 2025

Hello Lori, Thank you for reaching out and sharing your feedback. We completely understand your concern and sincerely apologize for the delay. We’re still waiting for your return package to arrive at our warehouse, and once it’s received, your refund will be processed right away. Please note that returns can take 6–8 weeks to reach our facility, depending on shipping and carrier processing times. If you’re able to provide the tracking number for your return, we’d be happy to look into it further and give you a better idea of when it’s expected to arrive. We truly appreciate your patience and understanding as we continue to monitor your return. Warm regards, Victoria from Fièra Cosmetics