The website instruction is not clear what documents to bring for the I-9 when scheduling the appointment and the offsite person at the office are all OLD GENTLEMAN who know nothing about the process for international documents and are impatient to go through the process. Also when it fails first time, the reason to reschedule the appointment is also unclear and I have to go there third time and fourth time. I tried to call customer service to understand what I should provide and I have to wait 30+ min on the phone to get to a representative who also knows nothing about I-9 procedure and says that she has to email questions to the department which has no direct phone number that I can contact by myself. Worst experience for I-9.
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Fieldprint Fingerprinting Services--Too Few Locations & Poor Delivery Management
This company manages FBI fingerprinting background checks for businesses that require their contractors and employees have these on file. My new company asked me to complete the Fieldprint background check, informing me my start date would be dependent on the successful check. That was nearly a MONTH ago.
In my neighborhood, there are over TWO DOZEN background check companies--most conveniently affiliated with FedEx or UPS. So the service is readily available. However, my company happens to contract with Fieldprint specifically. To get a "Livescan" background check same day, I'd have to drive HOURS to one of their obscure locations and then drive hours back home. In the era of climate change, this is irresponsible and wasteful, not to mention costly at a time of record-high gas prices.
Alternatively, I could choose to have a fingerprinting kit mailed to me and then take this to a local police department to complete the work. Not wanting to waste fuel and HOURS on a long-distance trip, I chose this option. It has been over TEN days since I placed the order and no kit has arrived. Worse, Fieldprint won't return calls, so I have no update to give my company. Meanwhile, instead of starting work--and I've been eager to do so for weeks now--I'm just waiting around for a kit delivery.
Why can't Fieldprint manage to get a paper kit out to consumers in under two weeks? I get mail from all over the US in never longer than 7-days. I think the company, to save money, chooses bulk delivery options that de-prioritize individual customers' deliveries. I'm already considering choosing another company to work with because I can't afford to wait around any longer to see IF Fieldprint will actually get the package to me.
Poor customer support and insufficient availability of service. If Fieldprint refuses to do business with the many, many local businesses that can offer fingerprint services, then it should offer expedited delivery options so customers can get their fingerprint kits in well under a week. I won't choose to do business with companies in the future that contract with Fieldprint.
