Director
Required to use Field Print by Federal Gov. - Not a good company to use.
As an employer who is required to use Field Print, I do question how they got this contract if their service is so poorly rated and reviewed. I started this process with a prospective employee almost a month ago and now the perspective employee states they have received their results, I still can not access that evidence in my Field Print Account. And it is correct that I is very hard to speak to a customer service representative. You eventually have to just leave a number for them to call you back. But, then they email you can they tell you that the results are in your account, but when you go to the account it is not there, and you tell them you would like to speak to someone about this, they state that they are unavailable for a call at this time. I am just fortunate that the perspective employee is waiting on our agency to try to get the results. Not a good way to do business, and as an agency who is required by the federal government to use Field Print, I believe that someone is definately getting a kickback.