fieldprint.comReviews of fieldprint.com

Fake company with fake service. They charge $50 for touching their screen, but they did not provide the results of fingerprints and did not send the results to the requested company. I spent 3 calls 30 min each, and they replied they have issues with the website, they proposed the refund, but they did not send any refund.

These folks managed to send my prints to the incorrect agency and blamed it on me for entering the wrong code in their entry area. That's interesting, as I only had ONE CODE to use (provided by the state) and there's no way I could have entered an incorrect code. They refuse to re-do the prints without paying again, and they told me that they "cannot forward the prints to the correct agency." Didn't tell me why not, just that they couldn't do it. So, I have to have my prints redone, and there's no way on the planet that I'll EVER use this vendor again. The fingerprint tech was completely unprofessional and had zero customer service ability...cold, impersonal and just plain rude. Never again.

Apparently I scheduled my appointment through the wrong feildprint website so I got my test results to my personal email instead of being sent to where it needed to be. Why in the world would I need it own FBI criminal background check results???? I will NEVER give this company another penny! They were no help and left me in an awkward silence after telling me I should have went to my states feildprint website. I then asked if I could send the result where they needed to be and was told a single word. No. $50 down the drain. What a waste!

Unless it is your first time having a fingerprint at this business, expect 3 weeks to a month for the results meaning you can forget that job. Their office background screening affiliate has caused me the lose 2 potential employment opportunities because their leisurely affiliate turn-around is that slow. I suggest you ask if there's about place!! The system should be changed too 2 in a year, thereafter omitting keep being fingerprinted.

I've gone three times to get my finger prints done now. The first two times I was dealing with an incompetent person who didn't know what they were doing. I received a call from Fieldprints saying that I need to reschedule and they apologized for the inconvenience. I'm crossing my fingers that the thrid time will be good but I'm not holding my breath. Allegedly they train their staff... I guess the training is not that good!

Terrible company and fraudulent I paid for services and it was sent to the incorrect place and they will not provide refund and it has to be completed again.

Scheduled on Friday for finger prints. Drove out at date of scheduled appointment - Tuesday. Place was CLOSED. Unreliable. They state on their website I would be charged if I wasn't available for my appointment. Who reimburses me for my time & gas that they were not open for my scheduled appointment.

Called the Fieldprint customer service and a lady answered. Wish I could remember her name, if even given at all. Within 30 seconds of explaining my situtuation with the website "make an appointment" was not working to finalize an appointment, the CS rep says "can I put you on hold?", and I said "no". I just got on the phone with her and she already wants to put me on hold, really! So I explained how I navigated until the finalizing of my appointment, which day and time were offered by website, yet system kept saying "sorry, this day and time are not available!!!! Really? Going round and round in circles each time I tried a different day and time, same results. Ridiculous system and after the customer service rep started asking for my personal info (which she already had/knew, I told her I didn't want to give my personal info since she did not explain to me what she was asking it for, and she hung up on me. I knew she had the info already because she called me by my first name and I hadn't already given to her in our conversation. Terrible customer service and website system. And believe it or not, there is no where to report bad customer service problems. Somebodies making a lot of money with this scam and I am sure the government contract is not on the up and up as well. Someone needs to do some investigating and get a decent fingerprinting company who know how to do the job right.