fieldprint.comReviews of fieldprint.com

Customer service is terrible. Joke of a company and unfortunately have no other option as it’s what the Board requires.

sign in does not work, no customer service....customer support number that is more of a joke that says go to their website for assistance....i am here after several hours of dealing with this joke of a company that Arizona Department of Safety sent me to. unreal

Absolutely trash. They say i can not proceed without fixing the reason for the fingerprint. But it doesn't allow me to change the reason even though it was the right reason. I tried calling customer support with no response.

I was told that my fingerprints could not be processed due an error and that I would need to "start over and follow the directions" that were given to me by the requesting agency (this information was left on voicemail). I called back for clarification and direction as I followed the directions given, I have done this prior for the same agency, and after 25 minutes of being placed on hold, was met with a woman who clearly should have quit the job yesterday, who kept repeating the same exact thing offering absolutely no assistance as I simply asked what went wrong as to avoid the issue in rescheduling. I was told that the person who left the voicemail was in a meeting and that was all the information she had. If I had any other choice but to use this service, I absolutely would.

Terrible Customer Service, Canceled my appointment and will not allow me reschedule. I called the customer support number from the email and keep getting hung up on. No human support agent. Arizona needs to fire this company.

Pretty difficult to get information, when you call customer service and talk to someone, no one really seems to care as though it is your problem at theirs. This place is an absolute nightmare, hopefully the next time I need fingerprints I can use another company.

The people are incompetent. I made an appointment to get my I-9 form documents and fingerprint checked and they put it as 2 separate appointments. I was never given an appointment number. The woman even looked for me and could not find it. So I had to come back on a separate day to do fingerprints and spent around $40 in uber fees.

I just want everyone here to know that doesn't know this already, the scan site, the place that do the actual finger printing, are private contractors contracted through field print. I know because I have ran one out of our business since March of 2023. The employees who everyone thinks are rude probably are like that due to the lack of concern by field print. We wait on hold for 45mins. as well. We get hung up on, talked down to in emails, and problems? Well they're your problems, meaning the scan site is left to try and figure things out for field prints client, who is standing in their business and already pissy because the lack of service from field print. When you give an attitude to the employee trying to help, and all for the $3-$5 fee they get paid for collecting the prints, you're probably going to get met with the same attitude. We cannot access their backend system, we cant change incorrect info entered during the registration, if we could do that you wouldn't have to pay again, but they love free money so they'll just charge you again. The scan-site gets nothing from that. And when people don’t show, we get nothing but wasted time. . We have dealt with other company's finger printing service and although they had their issues too, nothing compared to this outfit. These people lie, lie, and lie every time you turn around. Training, That is laughable. Training consists of a 10- 30 minute phone call, a run through the system then shown a help file on the computer and told to access that if you have questions or call their support line. Most of you here have tried that yourselves and know where that gets you! NO WHERE! When they took over the Alabama contract their sales rep told me the company we were using was going bankrupt and out of business. Why would you tell someone that? I can tell you it was an outright lie. They were just moving into the future of bio-metrics, period. They’re s till in business 18 months later. Their contract is one sided too, it only benefits field print and not the small businesses backs they ride on. When we signed up I complained about them needing a 90 day notice, (if not givin the scan-site has to pay field print $1500) if we decided we were not happy with the service she said they'd wave that if I came onboard. Now we want out due to their lack of professionalism that has a direct impact on our business due to people thinking we are field print. Guess what we are working out our 90 days because I took her word and that word is nothing more than a pile of dung. $1500 to cancel the contract, I don't think we have even made $1500. Take 100s of calls to print 35 people and get a check for $181 for the month. That's Field Print. So next time you go to a scan site and the employees are short and rude, because you're frustrated with your situation, take into consideration, they may have dealt with 4-5 others in the same boat you're in. Waiting to bail on Field Print!