Christine S.
Ordered lead in December yes December…
Ordered lead in December yes December still not arrived in February, no updates communication is dreadful will never order again Sent several emails now not answering 😡😡😡😡
Response from fidapet.comFeb 5, 2026
Hello, we sincerely apologize for the unpleasant experience you've had. Due to a sudden surge in sales of this product, our global inventory was unable to keep up with the demand, resulting in significant delays in fulfilling all orders. We have also launched a pre-order system and offered pre-order discounts. Furthermore, to compensate for your inconvenience, we are currently planning to send you a substantial discount coupon. We apologize again for any inconvenience caused.