FibropoolReviews of fibropool.com

Sent my pool heater for repairs, Fed ex dropped it and bent frame. Filled out all the paperwork from Matt, No help from anyone. No return call, no response, Just hold onto everything. I reversed charges on CC. And still no response. Very bad company to deal with. May just buy a different company product or sue them. Poor customer relations.

1500.00 heater arrived in a deplorable busted up, taped up box. Big red letters say “Handle with Care”. I refused product and had to go the long route for refund. Delivery by FedEx ground does not handle with care, cheaper delivery cost to company (FibroPool). That’s why it’s mandatory to pay the up charge for insurance. Customer service, Matt, was inept, stating “the product probably would have been okay”. Who in their right mind would take that chance since it has to be professionally installed and then what… hope it works? I reordered same heater from Amazon! Delivery was FedEx freight, perfect condition on a secure wood base and pallet. No upcharge for delivery. Wish I could attach pictures.

Product showed up in a busted box, some screws missing, a smashed electrical plug, and a water flow valve that didn’t work. I wanted to send it back immediately. Customer service talked me into trying to remedy the issue on site. Sent the replacement water flow valve. Installed it. Product didn’t work. Went back and forth with customer service until we are now past the 30 day mark. After 30 days there is no refund. So I bought a new heat pump, it never worked, and now they are telling me that even though I asked to send it back within the 30 day window, because it’s past that window now there is no remedy for my situation. Here is my take-a-way. If you get it and it plugs in and works, then great. But I felt like they kept getting me to try something else to push me past the 30 day window so that they wouldn’t have to take the product back. I am very disappointed with the product, the customer service, their expertise in solving the problem, and the company overall. I would definitely recommend for you to choose any other pool heat pump instead of this company.

Since December 2024 I have a brand new - ordered directly from Fibropool.com - FH235i heater. The device did never work and I am trying to solve the problem since December with the support of FibroPool by e-mail. It seems the support is not from FibroPool, as I get replies like "I need to ask my manager, but he is on vacation for one week". Now since five weeks (!) I don't get any replies anymore. It is impossible to contact the company. Never never buy a product from Fibropool. I need to buy another product now, after wasting a lot of money for the device and specialists to check (electric, gas etc.) and time myself.

Third party shipper no-shows FibroPool is impossible to contact!

After running the heater for over a week in 90 plus degree weather, our pool water was still only 81 degrees. It is supposed to increase the water temperature 5-15 degrees above outside temperature. Ours did not, we contacted the company and was told that it was working fine, don’t waste your money on these heaters, they do not work and the company does not honor their 30 day exchange/ refund policy.