FibropoolShop high quality swimming pool equipment designed and sold by industry professionals.
Fibropool (fibropool.com) has 22 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingGarden & Landscaping · Ridgeland, Mississippi
Excellent
Garden & Landscaping · St. Augustine, Florida
Excellent
Garden & Landscaping
Excellent
Garden & Landscaping · Noblesville, Indiana
Excellent
Showing 14 reviews with 5 stars · Clear filters
Chad
Great customer service ensuring your pool heater always works for you. Extremely responsive with any questions and eager to help if there are any issues.
Response from FibropoolMay 27, 2025
Thank you very much for the kind review and for choosing our business! Our support team is always here to help should you need it.
david D.
Helped me out with a ground rod issue. Very knowledgeable.Also great heat pumps. Thanks David
Response from FibropoolMay 27, 2025
Hi David, thank you for your review! I'm happy to hear that you had a good experience and that we were able to help you through the installation of your new heat pump.
Matthew B.
After a week or so, I can say the FH135 heat pump seems like a solid product, and was the best price in the market (at least that I found). Bought directly through fibropool.com with free shipping and it arrived within 3 days via FedEx, pretty well packed and with just a slight dent in one side that didn't bother me. Installation wasn't the easiest thing I've ever done, but in the end was fairly straightforward once I read the instructions, watched the YouTube install video, and contacted customer support with one question for my setup (they replied promptly and addressed my issue). If you were more handy with PVC hard piping you might find it much easier than me. The unit is working well here in humid central NC and has heated the pool up to 84oF in just a couple days despite some cooler-than-usual temps at night. I love that it simply plugs into my GFCI outlet and so the electric setup was a non-issue. Time will tell how well this holds up, of course, but it seems very solidly built and is doing the job it's supposed to so far!
Response from FibropoolSep 18, 2023
Hi Matthew, Thank you for the great review! We're glad you are enjoying the performance of the unit and are happy with the easy setup. We hope the unit will serve you well for many seasons to come. Please don't hesitate to reach back out to our support in the future if you have any questions. Best, FibroPool Support
Vess
Item was out of stock and promised to be available in 20 days. Surprised it was available again in 5-6 days. Heat pump was shipped the same day I placed the order. Arrived a little beaten up however there was no damage to the unit itself. After removing the connectors from inside of the unit and hooking it up, unit heats as expected.
Response from FibropoolAug 29, 2023
Hi Vess, thank you for your great review! We're happy to hear your heat pump is installed and working as intended to keep your pool warm. Exterior shipping damage unfortunately does happen from time to time and is something we are always looking to mitigate. Please don't hesitate to reach out to us in the future if you have any questions or product related concerns. Best, FibroPool Support
Troy R.
Great and friendly staff with wonderful customer service. They really take the time to make you feel like you are valued as a consumer. Our pool pump issue was resolved extremely timely and we they communicated throughout the entire process. Thank you guys very much. Setting the standard for what customer service should be.
Response from FibropoolAug 29, 2023
Hi Troy, thank you so much for your review! We are glad that you had a positive experience with our company and are happy to be a part of making your pool experience a great one this year. We hope to have you back again as a customer in the future. If you have any questions or problems in the future don't hesitate to reach out! Thanks, FibroPool Support
Jason C.
Simply the best customer service
Response from FibropoolAug 29, 2023
Hi Jason, thank you so much for the great review! We are happy to have provided you with great service and to be a positive part of your pool experience this year! Best, FibroPool Support