fi.google.comReviews of fi.google.com

! Why n how would it not matter what plan I'm on? I'm on the unlimited standard. I wish I could upload these screenshots. I'm going back to Verizon

Don't use them at all period....... To start with they have the worst signal ever. I would need to make a call or text and couldn't. Then I lost service all together and over a two day period and 8hrs on the phone with 5 different employees they still couldn't get my service reactivated! I asked for a Supervisor and was told one would email me in 2-3 days! I couldn't believe this that they would let me go without phone service and think I would wait for a Supervisor! I switched to Verizon right away! I lost my service on Monday and the Supervisor emailed me on Friday asking if I still needed help! Unreal!

My experience with Google Fi support is that if your request cannot be performed by automation, there is no human support. I've called and been on hold for 15"+ on the customer support number never having had anyone receive my call or resolve my issue. Google Fi is ok if it is working appropriately, but there is no actual customer support.

0 stars if I could. Customer service is atrocious. Upgraded my phone and they continued to charge me device protection for months eventhough the phone was inactivated and returned. Apparently there was nothing they could do about it. Also, the customer service people struggle to communicate effectively. English is not the first language and these customer service folks are not helpful when you can't even communicate with them.

I ordered a new phone and included a trade in package for my old phone. The trade in showed for 200$ assuming the phone was in the condition I stated it was. I placed the order and the new phone showed up but the trade in kit did not. When I reached out to google support they told me my only option was to return the new phone and start the entire order over again to add a new trade in to the new phone. They never acknowledged that their website somehow removed my trade in during check out and refused to provide a reasonable resolution. Both level 1 and their supervisor.

My experience with Google Fi has been frustrating due to the lack of transparency and accessibility. The website hides the account number, does not offer PDF billing, and the support section is designed to avoid direct human contact. The phone number, chat, and email are not clearly visible; everything redirects to a one way message form that rarely receives a response. The customer support is one of the most difficult I have encountered.

worst service ever so i started a free trial and when i talked to customer service they told me i wasnt able to get the special pricing cause i did the free trial 1st to test and make sure my phone would work with google fi wireless and so i uninstalled the app and never used it then when they tried to take money from my account i got on with customer service to tell them to stop trying to take money appearntly somehow i owed them 13ish dollars for something i never used so long story short dont use google fi there theives and scammers and somehow you hcan owe money for somethin that they say is prepaid that makes no sense how i would owe money when its a prepaid service JUST A BUNCH OF THEIVES ID SAY I DONT RECCOMMEND ANYONE USE GOOGLE FI

I rarely leave reviews, but this experience with Google Fi has been frustrating enough that I feel it’s worth sharing. I’ve now received multiple replacement devices, all of which arrived defective (issues included a non-working flashlight and display problems). What’s more concerning is the support process. I initially requested help within the 15-day return window, but was told to wait until my original device was received before moving forward. At the same time, I kept getting notifications that my return hadn’t been received—which turned out to be a system issue that only one support rep eventually resolved after multiple calls. Since then, my case has been closed more than once without resolution, despite repeated follow-ups and clear documentation that the current device is defective. I’ve had to call multiple times just to keep the issue alive, and ultimately had to request a supervisor. The final response I received was that I’m outside the 15-day window and can only receive the same model again—even after multiple defective replacements. At this point, the issue isn’t just a faulty device—it’s a breakdown in process, communication, and accountability. I’m still hoping for a fair resolution, but in the meantime, I’d strongly encourage others to be aware of how replacement issues are handled if something goes wrong.