FH Group International, Inc.Reviews of fhgroupauto.com

Response from FH Group International, Inc.Jul 1, 2025

Thank you for sharing your feedback. We're very sorry to hear that your experience with our return process did not meet your expectations. We strive to make every step of the customer journey as smooth as possible, including returns. If you encountered any issues or found the process difficult, we’d really appreciate the opportunity to make things right. Please reach out to our customer service team at [email protected], and we’ll do our best to assist you further. Your input helps us improve, and we truly value your support.

Response from FH Group International, Inc.Jun 23, 2025

Thank you for taking the time to share your experience. We're truly sorry to hear that the Travel Master seat covers did not meet your expectations, especially after two sets and relatively low vehicle mileage. That’s certainly not the durability we aim for, and we understand how frustrating this must be. Fading and fraying are concerns we take seriously, and your feedback helps us identify areas where product improvements are needed. We’d like to learn more and see how we can make this right for you. If you're open to it, please reach out to our customer support team at [email protected] with your order details. We’d appreciate the opportunity to assist further and discuss possible solutions. Thanks again for bringing this to our attention — we value your feedback and your business.

Response from FH Group International, Inc.Aug 7, 2024

Thank you for your feedback. We're sorry the company you ordered from has not responded about your return. Since other stores sell our products, we can only accept returns for orders from our own store. We hope you were able to reach them and complete your return. Feel free to reach out to FH Group if you want help ordering a new set from us directly!

Response from FH Group International, Inc.Jul 12, 2024

Thank you for your feedback. We're sorry to hear you're having trouble installing your seat covers. Here is the installation video for your covers! https://youtu.be/tKveP0nPgi0 Hope this helps! If you need more assistance, please email us at [email protected]

Response from FH Group International, Inc.Apr 22, 2024

Thank you for leaving feedback. We would appreciate learning more details about why the order did not meet your expectations. Sometimes issues arise due to product understanding or installation. If you haven't returned the item yet, please reach out to us. We would be happy to assist you further.

Response from FH Group International, Inc.Mar 22, 2024

Thank you for your feedback. We're very sorry for the misunderstanding here. I hope I can help explain. Our Custom Fit products do take approximately 5 business days to process. The shipping speed only refers to once it ships. The shipping you selected was FedEx Home Delivery, which is not an express service, 3Day service. You may have seen "3 business days" however, this is an estimated time for the delivery. I'm very sorry if this was not clearly stated and have notified our team of your concerns. We will reach out to you directly to further assist.