Glenda W.
Please Beware
Please Beware, if you order something from this company and it doesn’t fit or you’re not happy with the product.... they charge you to ship the stuff back. I did go over the specifications on the Tahoe seat covers, they still didn’t fit. My grandma had no way to print your return label an the options the customer service person offered we’re not possible so it cost me 49.00 to return them. That’s ok hope y’all sleep well at night.
Response from FH Group International, Inc.Oct 10, 2019
Thank you for your feedback. We're sorry that your item did not fit your vehicle. Our items are universal fit seat covers, not custom fit seat covers. Because of this, we are unable to guarantee a perfect fit on any vehicle. However, we do list the features of the seat covers and suggest our customers check their seats to be sure they're compatible. Also, we do disclose on our Return Policy that the buyer is responsible for shipping unless there is a defect or error on our end. You can read our policy here: https://www.fhgroupauto.com/returns-exchanges/ We've gone ahead and looked into this matter. We see that you placed two orders. One order, in which you wanted to return due to the item not fitting, we did offer you a discounted return label which you did not accept so your order was refunded in full. The second order it does show that you ordered items by mistake and returned them. Again, we offered a discounted label for all three sets of seat cushions you were returning, but you did not accept that. Once your order was received, the full amount owed to you was refunded. If there is anything we can do to help you further or resolve the issue, please let us know.