William S.
I ordered wheels
I ordered wheels, then shortly later ordered separately ordered brake rotors. The FFWD team had the insight to contact me and ask if I wanted them to install the rotors for me. Wow! Proactive, and very impressive, much appreciated. Then after the wheels arrived, I had an issue with the installation - the hub ratchet came apart. I emailed Jon in sales for help or direction. He responded quickly with exactly the guidance I needed, including guessing correctly a key cap was stuck in the packing materials - something i never would figured out. The install recovered perfectly, and I can't wait for the first road test with my new wheels. VERY well done, thank you!
Response from FFWD Wheels USAJul 27, 2023
Hi William, thank you for your great review! We truly appreciate your business and welcome you to #teamFFWD, enjoy the new wheels!




