AJ
Location change without notification
We arrived 45 minutes early and waited and waited. Finally, a young lady showed up and said we were going to a different location. No one ever notified me of the location change even though I was sent numerous emails about my reservation. While waiting, they were cleaning the streets and they hosed down the wall near where I was standing. My entire right side got hosed down so I watched the running of the bulls in wet clothes.
Response from Running of the BullsOct 25, 2017
Thank you for letting us know about your experience. I'm sorry to hear about it... we always try to get to the bottom of misconnects like this so I did some investigating. You booked this balcony online on June 15th, and received a receipt. We personally emailed you later that day letting you know that we'd be sending your final balcony location soon. On June 23rd we sent your Festival Pros itinerary with the correct address and a map of the location. We actually didn't change the location, because the final manifest shows you at the same balcony we assigned back on June 23rd. It sounds like you may not have received the email on June 23rd, which would have been key to getting to the right location. You might check your spam filter to see if it got caught in there somehow. So sorry for the confusion, but I'm glad our staff found you on the street and helped you get to your assigned balcony. I'm glad you brought up the street cleaners, because that's an important thing for everyone to know. Fiesta is messy... and while we're very thankful for the street cleaners, they do come at a really inconvenient time, while we're all waiting to get onto the balconies. Just for everyone's future reference it is OK to cross the street to avoid them and then return to the balcony door after they have passed. Sorry you got hosed down by them! Thanks again for sharing your experience. It helps everyone know what to expect.