FestivalhousesReviews of festivalhouses.com

This company is either an all-out fraud or grossly incompetant. I ordered two hats from them via their web page. The order processed as expected but the charge showed up on my card with an extra $5.95 added-- no explanation. I contacted their CS account and after a few days was told it was a mistake and they would refund the overcharge, no other explanation. Now SIX WEEKS later I still have not received the hats, but I did get a few emails with shipping updates...saying the package was in Sweden, then eventually in the US, then moving around a few times, and then nothing for the past week. Seems like it's entirely a scam. Avoid them! I will be initiating a chargeback on my credit card now after two months of nothing from this company. Never did receive any package,their fake tracking info just stopped updating. Zero response from their CS address so I did a charge back on my card. Company is a scam.

If I could give a 0, I would. My 1st order never came. I went to the post office & it was delivered to a different address according to the shipping label they had, but would not show me. Then I ordered again, they sent 4 shirts that were nothing like what I ordered. Then they finally agreed to ship the right stuff & sent a crappy cap that was not what I ordered. This is truly an awful company. The only good thing I will say is they are surprisingly responsive via email. Never ever again.

I ordered 2 shirts on April 4, 2025. Delivery wasn't to occur until May 7th. May 7 came and went. Now it is June 27 and I still have not received the product. I have been in touch with customer service and they keep advising me to check tracking. I have done that a zillion times and it says delivered but NO PRODUCT WAS RECEIVED! I am angry at the company and myself for ordering from a sham of a website. Stay away from this site.

I wish I had read reviews before buying the shirt I wanted. They overcharged my card in 2 charges, totaling $5 more than my receipt showed. I immediately emailed and requested for the funds to be returned. Also their website said they are California based, web ad said “made/shipped from Kentucky” but according to the tracker, my package just left the sorting center in Italy.

They said this shirt was made in kentucky, which is in the u.S a. I got a notice yesterday saying that my shirt was in transit from italy. I emailed the customer support and said, how can this be possible. Their response was that they had warehouses everywhere, and they shipped from the the warehouse closest to me (I am in the USA) that had stock and not to worry about it. The ad flat out lied to me about where that shirt was made.

Total scam company. After ordering ($86) they sent tracking info showing my items were shipping from Hungary. Updates about every 3 days. After about a month the tracking info suddenly showed arrival in the US but from China. Okay. Their updates slowed down to about once a week and then stopped. When I contacted them after 48 days, they gave me several different excuses and continued to tell me to go to the link for tracking. That website showed my package had reached my state (CA) but was 250 miles away and that it was ‘returned to sender due to insufficient address’. Again, I contacted them. Now they blamed the postal service and government tariffs and said even though it said returned it would not be returned to them. Finally I asked for a refund and they offered half of what I paid. Said they were out the product and the shipping costs to which I replied ‘Yeah, so am I” At this point I agreed to a half refund but have not seen it yet. It’s been 58 days since I ordered.

This company is a fraud, and PayPal helps them steal from people. They provided initial tracking information for my order from Sweden, and it stalled after supposedly entering the US. After more than a month went by with no delivery, I messaged them, and they responded by providing completely different tracking information from China! Neither tracking number appeared to be valid through any US delivery service. Then on May 7th, they messaged me saying the parcel had been delivered back on April 21st. Obviously it had not. I filed a complaint with PayPal and they refused to provide a refund because the fake tracking information, which they apparently didn't bother to investigate in any way, said the parcel was delivered. Just another case of AI bots helping scammers steal from everyone. Disgusting.

Absolute scam. Stay away. Ordered a t-shirt and a sweatshirt. Shipping time was around a month which I expected buying fro a shop in China. Both items were comically undersized. I always order two sizes too big when I’m ordering from a Chese discount website. These were almost child sized, how small they were. And the printing is cheap. Not vibrant at all like their ads. I went back and forth with their customer service and eventually just disputed the charge with my credit card company. I won. **During the dispute period while sending documentation, I discovered that even though my receipt said $52.09, they actually charged me $65.11. I hadn’t even noticed because they show up on your credit card statement as *UBERTECXT98. I figured my wife bought something from somewhere. So scammy and fraudulent and thieves. Stay away.